Operation Manager

About the position

The Operations Manager is responsible for the day-to-day execution of property management and maintenance operations across the RDE portfolio. This role ensures properties are operating efficiently, residents receive a high-quality experience, and teams consistently execute company processes and standards.
This is a hands-on leadership role designed to grow into an Operations Director position as the company scales.

Responsibilities
• Operational Leadership
• Oversee daily operations across all managed properties
• Enforce company policies, procedures, and operating standards
• Serve as the primary escalation point for property managers and maintenance supervisors
• Ensure consistent execution of leasing, move-ins, renewals, maintenance, and resident communication.
• Property Performance & KPIs
• Track and manage key performance indicators, including:
• Economic and physical occupancy
• Vacancy and delinquency
• Work order completion and aging
• Security deposit processing timelines
• Online reputation and resident reviews
• Conduct weekly KPI reviews with property managers
• Identify underperforming assets and implement corrective action plans.
• Financial Oversight
• Support ownership in executing the annual operating budget
• Monitor controllable expenses and vendor performance
• Review monthly financial statements and variance reports
• Ensure accurate rent collection, delinquency follow-up, and deposit accounting
• Maintenance & Vendor Coordination
• Coordinate maintenance operations across approximately two maintenance vans
• Prioritize work orders, turns, and preventative maintenance
• Ensure compliance with safety, habitability, and regulatory standards
• Manage vendor relationships and pricing within approved budgets
• Resident Experience & Move-Ins
• Own the move-in process and resident onboarding experience
• Ensure units are move-in ready, clean, and inspected prior to occupancy
• Implement quarterly initiatives to improve resident satisfaction
• Drive positive online reviews related to move-in and service experience
• Team Leadership & Development
• Coach, train, and support property managers, leasing staff, and maintenance personnel
• Assist with hiring, onboarding, and performance management
• Foster a culture of accountability, hospitality, and continuous improvement
• Identify and develop future leaders within the organization
• Quarterly Priorities & Strategic Execution
• Lead execution of quarterly company priorities as defined by ownership
• Translate high-level goals into actionable plans for site teams
• Track progress and report results weekly and monthly
• Growth Path: Operations Manager → Operations Director
• This role is intended to grow into an Operations Director position upon meeting company scale and performance benchmarks, including:
• Portfolio growth to 1,100+ doors
• Revenue growth to $1.4M+ annually
• Demonstrated ability to consistently hit budget and KPI targets
• Proven leadership and development of management-level staff

Requirements
• 5+ years of property management experience (multifamily or mixed-use preferred)
• 2+ years in a supervisory or operations-focused role
• Strong understanding of property-level financials and KPIs
• Experience managing maintenance operations and vendors
• Proficiency with property management software and reporting tools
• Strong organizational, communication, and problem-solving skills

Nice-to-haves
• Texas real estate license (or willingness to obtain)
• Experience managing 500+ units
• Background in value-add or operational improvement environments

Benefits
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance