Onboarding Support Specialist

Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.About Clipboard Health:Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.We are looking for your help to keep growing so we can serve more professionals and workplaces.To learn more about us, take a look at our website here.About the RoleWe’re hiring a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team. You’ll play a key role in ensuring that healthcare professionals meet compliance standards so they can start working quickly and safely.This is a front-line operations role that involves handling phone, chat, and email support, validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines.If you’re confident speaking with U.S.-based healthcare workers, can stay organized across shifting priorities, and enjoy following well-defined processes while using tech tools effectively—this role could be a great fit.Key ResponsibilitiesCustomer CommunicationEngage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication throughout.Document Validation & ComplianceReview and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal SOPs.Issue Resolution & EscalationIdentify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.SOP & Process AdherenceFollow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.Data Integrity & ReportingMaintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.Cross‑Functional CollaborationWork with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.What We’re Looking ForExperience in trust & safety, document verification, credentialing, compliance operations, or customer support—especially in high-compliance or fast-paced environmentsStrong attention to detail and an ability to spot inconsistencies quicklyConfidence in making quick, sound decisions—even when dealing with limited or ambiguous informationExcellent verbal and written communication skills, especially when simplifying complex or sensitive topics for customersDependable, organized, and self-motivated—you take ownership and follow throughAbility to work independently in a remote setup while staying in sync with team goalsComfortable using tools like Slack, Google Sheets, and ticketing/task management systemsOpenness to giving and receiving feedback in a collaborative environmentTechnical & Workspace RequirementsWired internet connection with at least 15Mbps download speedMinimum system specs:CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or higherRAM: 12 GB (16 GB recommended)Quiet, professional working environmentNoise-canceling headset and a stable power/internet setupApply NowIf this sounds like a match for your strengths and interests, we’d love to hear from you. Please submit your resume and a short cover letter explaining your interest in this role and relevant experience.Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.Want to know more? Please feel free to check out our Clipboard Remote Work Guidelines.Originally posted on Himalayas

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