Onboarding Specialist

About the RoleThe Onboarding Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic programs.You're excited about this opportunity because you will...Provide Proactive Outreach:Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the programUtilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing supportOnboard: Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrollingProvide ongoing support during the onboarding period to address any questions or concerns students may haveEnsure that all necessary onboarding materials and resources are accessible to new students and students re-enrollingFollow up with students after the initial onboarding phase to ensure they are settling in well and have the support they needProvide Student Support:Provide personalized assistance to students, helping them navigate the post-enrollment process and overcome any barriers to entryOffer guidance on academic resources, and other support services available to studentsRelationship Build:Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding processFoster a supportive and encouraging environment to increase student engagement and retentionData Manage:Track and analyze student data to identify trends and at-risk populationsMaintain accurate records of student interactions and outcomes in the CRM systemWe're excited about you because...Bachelor’s Degree required You have strong analytical skills, with a data-driven approach to decision-makingYou have excellent interpersonal and communication skillsYou have a solution-oriented mindset with the ability to address challenges and optimize processesYou are committed to the mission of Campus and passionate about making education accessibleYou have the ability to work independently and as part of a teamNice to have: Working knowledge of Microsoft Excel; comfortable with spreadsheets, basic functions, and organizing data.Location: Remote; Working hours: 10:00AM - 7:00PM PSTWhat you’ll get:A compensation package that includes a base salary ($47,000 - $56,000) + equity grant Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized. Medical Insurance + free Dental and Vision Insurance401(k) matchFertility benefits via CarrotTake what you need PTO + paid holidaysOpportunity to make an impact – you’ll be an integral player in bringing our vision to life At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.

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