Omni-Channel Customer Engagement Strategist

We are regularly
looking for Omni-Channel Engagement Strategy consultants globally to join our
network of independent consultants.Roles
& ResponsibilitiesOmni-Channel Customer Engagement Strategists are responsible
for developing Omni-channel OR digital health strategies for Health brands.
They also provide counsel on the measurement and optimization of digital
programs. Key responsibilities include:Conduct
digital landscape assessmentsDevelop
customer journeysCreate
data-driven customer profilesCreate
integrated multi-channel strategies targeting patients, providers and
payersCreate
digital strategiesCreate
points-of-view and recommendations surrounding emerging channelsDevelop
measurement plans and integrated reportsAnalyze
performance data and make improvement recommendationsRecommend
and manage tests and optimization actionsStay
abreast of emerging digital trendsTopicsWe are interested in hearing from independent consultant
strategists with expertise in:Omni-channel
customer engagementPatient
engagement and support strategyHCP
engagement strategyPayer
engagement strategyDigital
health strategyRequirementsThe ideal consultants will be passionate about transforming
Healthcare customer engagement. They will be strong analytical thinkers, with
deep subject matter expertise surrounding digital and multi-channel engagement
in Healthcare. They will be thought leaders with a strong service orientation, capable
of directly engaging clients and driving projects forward.Relevant prior experiences include:Established an independent consulting practiceProven
experience in a Lead Strategist role at an agency, consulting firm or
clientTrack
record of conceiving and guiding strategies that make a measurable impactDemonstrated
subject matter expertise surrounding digital and multi-channel engagement
in Health OR planning digital health solutionsExperience
working with cross-channel data and analytical toolsAbility
to interpret and analyze digital performance dataAbility
to develop measurement plans and design actionable reportsStrong
client consultation skills with ability to guide a strategic discussionAnalytical
thinker with strong organizational skillsStrong
understanding of strategic marketing processSolid
academic credentials; MBA or equivalent advanced degree preferred but not
required.

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