Night Shift REMOTE IT Support Technician
About the position
The IT Support Technician role is a fully remote position for a global cargo airline company, focusing on providing first-level support for technical incidents. The technician will manage and document resolutions using the Cherwell ticketing system, troubleshoot software incidents, and assist end-users, including corporate employees and airline staff, primarily through phone support. The role requires strong customer service skills and technical expertise to diagnose and resolve issues effectively.
Responsibilities
• Provide first-level support for all incoming technical incidents.
,
• Manage and document resolutions in the Cherwell ticketing system.
,
• Troubleshoot primarily software incidents, including Active Directory, O365, and Citrix.
,
• Maintain and resolve incidents with internal airline-specific applications.
,
• Manage hardware repairs and provide occasional network or connectivity support.
,
• Assist end-users via phone support, prioritizing tasks and tracking status of repairs and hardware delivery schedules.
,
• Develop and maintain positive customer relations.
Requirements
• 2-3+ years of experience in an IT support role in a Windows environment.
,
• Strong recent experience using Active Directory to reset passwords and create accounts.
,
• Strong experience troubleshooting O365.
,
• Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops.
,
• Strong recent experience using a ticketing system.
,
• Understanding of network fundamentals and troubleshooting connectivity issues.
,
• Strong communication and customer service skills.
,
• Experience troubleshooting Exchange.
,
• Understanding of Citrix.
,
• Experience working with the Cherwell ticketing system.
,
• Experience using Bomgar.
,
• Experience using Cisco agent.
,
• Experience troubleshooting MS Teams.
,
• Experience working for an airline.
Nice-to-haves
Benefits
• Competitive pay rate between $20-22/hr based on experience level.
Apply Now
The IT Support Technician role is a fully remote position for a global cargo airline company, focusing on providing first-level support for technical incidents. The technician will manage and document resolutions using the Cherwell ticketing system, troubleshoot software incidents, and assist end-users, including corporate employees and airline staff, primarily through phone support. The role requires strong customer service skills and technical expertise to diagnose and resolve issues effectively.
Responsibilities
• Provide first-level support for all incoming technical incidents.
,
• Manage and document resolutions in the Cherwell ticketing system.
,
• Troubleshoot primarily software incidents, including Active Directory, O365, and Citrix.
,
• Maintain and resolve incidents with internal airline-specific applications.
,
• Manage hardware repairs and provide occasional network or connectivity support.
,
• Assist end-users via phone support, prioritizing tasks and tracking status of repairs and hardware delivery schedules.
,
• Develop and maintain positive customer relations.
Requirements
• 2-3+ years of experience in an IT support role in a Windows environment.
,
• Strong recent experience using Active Directory to reset passwords and create accounts.
,
• Strong experience troubleshooting O365.
,
• Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops.
,
• Strong recent experience using a ticketing system.
,
• Understanding of network fundamentals and troubleshooting connectivity issues.
,
• Strong communication and customer service skills.
,
• Experience troubleshooting Exchange.
,
• Understanding of Citrix.
,
• Experience working with the Cherwell ticketing system.
,
• Experience using Bomgar.
,
• Experience using Cisco agent.
,
• Experience troubleshooting MS Teams.
,
• Experience working for an airline.
Nice-to-haves
Benefits
• Competitive pay rate between $20-22/hr based on experience level.
Apply Now