New Business Case Coordinator

Manulife is a leading provider of investment and insurance solutions, catering to the diverse financial needs of Canadian families. They are seeking a New Business Case Coordinator to provide proactive support to Corporate Account, National Account, and Independent Advisor offices, ensuring timely processing of new life insurance applications. Responsibilities Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the New Business process Proactively follow up on all pending cases to ensure service standards are being met Anticipate the needs of their customers and make outbound calls, emails or new business notifications to keep them informed of the details that are important to them Assume ownership of the files assigned, understand any urgency and assist in solving the problems that may prevent a file from moving through the process as quickly as possible Skills Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec Possesses excellent oral and written communication skills Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management Demonstrated customer service experience with the ability to communicate effectively and professionally across all levels of management Proven track record as a team player with strong interpersonal skills Must be adaptable and capable of managing ongoing change Ability to influence, persuade, and guide others effectively Skilled at identifying when exceptions are necessary and escalating appropriately to ensure superior service Competent in researching and identifying problems and contributing to solutions Exceptional organizational skills with keen attention to detail Familiarity with individual life insurance terminology and products is an asset Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) Financial education and counseling resources Generous paid time off program in Canada includes holidays, vacation, personal, and sick days Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is