MST Fully Remote ServiceTitan Scheduling Specialist
About the position
The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry.
Responsibilities
Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
,
Coordinate scheduling of technicians for service calls, installations, and repairs
,
Dispatch technicians to job sites in a timely and efficient manner
,
Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
,
Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
,
Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
,
Organize and maintain systems for documents, invoices, and client records
,
Process payments from customers and follow up on overdue accounts as necessary
,
Assist in setting up and implementation of ServiceTitan
,
Additional responsibilities to support the growth of the company
Requirements
Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
,
Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
,
Excellent time management skills and the ability to multitask and prioritize work
,
Attention to detail and problem solving skills
,
Excellent communication with customers, suppliers, and team members
,
Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
,
Must have a clear background check
Nice-to-haves
Benefits
Work from home flexibility
,
Professional development opportunities
Apply Now
The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry.
Responsibilities
Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
,
Coordinate scheduling of technicians for service calls, installations, and repairs
,
Dispatch technicians to job sites in a timely and efficient manner
,
Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
,
Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
,
Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
,
Organize and maintain systems for documents, invoices, and client records
,
Process payments from customers and follow up on overdue accounts as necessary
,
Assist in setting up and implementation of ServiceTitan
,
Additional responsibilities to support the growth of the company
Requirements
Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
,
Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan
,
Excellent time management skills and the ability to multitask and prioritize work
,
Attention to detail and problem solving skills
,
Excellent communication with customers, suppliers, and team members
,
Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
,
Must have a clear background check
Nice-to-haves
Benefits
Work from home flexibility
,
Professional development opportunities
Apply Now