Moving Services Dispatcher (Remote) - Contract to Hire

We’re looking for a confident, sharp, and reliable Virtual Dispatcher to help manage moving crews for jobs we receive through our moving services accounts. You’ll be the point of contact between customers and moving crews, making sure jobs are assigned quickly, handled smoothly, and completed on time. This is not just a coordination role — you’ll need sales skills, problem-solving ability, and confidence to handle negotiations with crews, resolve issues on the spot, and keep both the customers and movers satisfied. Responsibilities: Assign jobs to moving crews from our database and make sure they accept and show up on time Negotiate rates with crews while keeping company margins in mind Handle customer calls/messages with professionalism and confidence Resolve last-minute problems (crew cancellations, customer concerns, delays, etc.) Keep detailed records of jobs (assigned crews, job status, customer feedback) Follow company SOPs while also being able to think on your feet when situations change Requirements: Strong communication skills and a clear, confident voice Ability to stay calm and persuasive under pressure Sales or negotiation experience is a plus Must be organized and detail-oriented Comfortable working in US time zones (EST/CST/PST depending on scheduling needs) Reliable internet and phone setup for calls/messages What We’re Looking For in a Person: Not a pushover — someone who can stand firm with crews while staying professional Likeable and personable — able to build quick trust with customers and movers Thinks fast — can solve problems on the spot without waiting for instructions Positive attitude and eager to grow with the company Compensation: Hourly pay (to be discussed based on experience) Performance-based bonuses available for consistent quality and problem-free jobs Why Work With Us: We’re building a growing team where top performers get long-term opportunities. You’ll have clear systems to follow, but also freedom to use your judgment and skills when needed. If you prove yourself, there will be opportunities to take on more responsibility and even help train new dispatchers in the future. Please send a 30-60 second video telling us about yourself and why you're a good candidate. Apply tot his job