[Remote] Technical Account Manager - Remote, USA

Note: The job is a remote job and is open to candidates in USA. TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling improved and automated digital processes. They are seeking a Technical Account Manager to support enterprise customers, acting as a strategic technical advisor to drive platform adoption and optimize solution performance for long-term customer retention and growth.ResponsibilitiesLead Technical Strategy and Solution ArchitectureServe as the primary technical advisor and consultant for enterprise accounts, providing architectural guidance, implementation support and assistance with testingDesign and document scalable deployments aligned with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, ServiceNow, and Entra ADIdentify areas of further system integration (API etc.) and assist with configurationDrive Adoption and Technical EnablementBuild, document and execute tailored technical onboarding and adoption plansEnable customers on advanced DEX platform capabilities—such as automation, dashboarding, and endpoint health analytics—to drive deeper platform useCoach customers on DEX capabilities, encouraging the creation of a DEX Center of ExcellenceProactively Optimize Performance & TroubleshootMonitor and report on Platform usage patterns and performance. Using telemetry and Platform data to identify areas inefficacy and risk, surfacing optimization opportunitiesProvide Validation and Health Check reports for existing customer environmentsLead technical troubleshooting efforts and coordinate resolution of escalated issues with support and engineering teamsDeliver technical value and report on measurable outcomesTranslate customer goals into measurable platform outcomes (e.g., reduced MTTR, improved digital experience scores etc.)Lead and provide data-driven business reviews to showcase value realization and align on roadmap strategySupport Expansion and Growth OpportunitiesIdentify opportunities for feature expansion or additional module adoption through technical insight and usage analysisCollaborate with Sales and Customer Success to support renewals, upsells, and long-term account growthTechnical ExpertiseBecome an expert in the TeamViewer product suiteStrong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrationsScripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIsProven ability to communicate effectively with both technical and non-technical enterprise stakeholdersSkilled at driving adoption plans, resolving technical challenges, and aligning product use with business goalsStrong troubleshooting, prioritization, and cross-functional coordination skillsSkillsBachelor's degree in Computer Science, Engineering, or related technical field (or equivalent practical experience)5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting enterprise on-premise and SaaS deploymentsExperience with ServiceNow, ServiceNow integrations and API integrationsStrong knowledge of EUC, DEX, and endpoint technologies (e.g., Windows/macOS, Intune, SCCM, VMware, Nexthink)Familiarity with ITSM platforms (e.g., ServiceNow), identity providers (e.g., Azure AD, Okta), and SaaS/cloud-native integrationsScripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST APIsProven ability to communicate effectively with both technical and non-technical enterprise stakeholdersSkilled at driving adoption plans, resolving technical challenges, and aligning product use with business goalsStrong troubleshooting, prioritization, and cross-functional coordination skillsRelevant certifications (e.g., Microsoft, VMware, ITIL, TOGAF, Nexthink) are a plusExperience with large-scale environments (10,000+ endpoints) is highly desirableBenefitsCompetitive compensation including stock-based optionsFlexible PTO and paid holidays401(k) with employer matchingComprehensive Health insurance package including 100% employer-paid medical coverageUp to 12 weeks of Parental LeaveBasic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paidQuarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetingsOpen door policy and casual dress codeCompany OverviewTeamViewer is an all-in-one solution for remote access, support, collaboration, and desktop sharing over the Internet. It was founded in 2005, and is headquartered in Göppingen, Baden-Wurttemberg, DEU, with a workforce of 1001-5000 employees. Its website is https://www.teamviewer.com.Company H1B SponsorshipTeamViewer has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.