Mortgage Suspense Analyst

The Suspense Analyst is responsible for reviewing, tracking, and resolving outstanding documentation or conditions required to finalize post-closing, complete investor delivery, and facilitate loan purchase processes. This role monitors suspense items issued by investors, agencies, and internal quality control teams, investigates root causes, and collaborates with closing, underwriting, and post-closing teams, as well as internal and external partners, to obtain missing information or correct deficiencies. The analyst maintains accurate logs of all suspense conditions, updates system notes in real-time, and ensures that suspense items are cleared within the required investor timelines to prevent penalties or purchase delays. The position requires strong knowledge of mortgage documents, closing packages, compliance requirements, and investor guidelines. Successful Suspense Analysts communicate clearly with internal partners and third-party companies, escalate issues when needed, and help identify recurring patterns to improve workflow and reduce future suspense rates. The role demands attention to detail, the ability to interpret complex documentation, and a commitment to delivering loans with complete and accurate files. Pay rate ranges between $23.48 and $30.61/hr DOE This position reports out of the Sacramento Corporate Office but is offered as hybrid-remote or remote depending on experience and location. Top 3 Responsibilities and how you will be measured: 1. Clear, investor and agency, suspense conditions accurately and on time. Measurements: All files assigned are cleared within 30 days of the funding date, with a focus on 20 days; never older than 45 days. Measured by turn-times, percentage cleared within deadlines, and error/recondition rates 2. Maintain complete and accurate system notes and documentation. Measurement: Quality control results, documentation accuracy, and completeness of updates 3. Identify recurring issues and communicate with teams to prevent future suspense items. Measurement: Reduction in repeat conditions, proactive communication, and contribution to the process Essential Duties of the Position: • Review and resolve suspense conditions on Conventional, FHA, VA, USDA, and Non-QM loans, including notes, security instruments, CDs, LEs, and other closing documents • Serve as liaison with investors, agencies, and internal teams to ensure timely resolution of outstanding items required for purchase • Monitor loan status daily to avoid aging and escalate issues as needed • Work in a proactive manner and adapt to changing priorities; independently recognize and escalate issues to prevent delays. • Maintain detailed, accurate logs and real-time system notes per company standards and policy • Communicate clearly, professionally, and promptly via phone and email with internal staff, clients, and external partners (e.g., title companies and investors). • Research and validate conditions against investor guidelines, underwriting requirements, and compliance standards using strong analytical and problem-solving skills • Contribute to process improvement by identifying recurring issues and recommending solutions • Consistently perform all duties in a high-volume, deadline-driven environment while working both independently and collaborating effectively with team members. • Two or more years of recent (within the last 12 months) mortgage experience (Post Closing, processing or underwriting preferred); preferred candidates will have at least one year of suspense • experience. • Familiarity with DU/DO, LP, and investor websites, Conventional, Government, DPA and Bond experience a must, Non QM a plus. • Proficiency in Loan Origination Systems (Encompass preferred) • Proficiency in Microsoft Office suite: Word, Excel, Outlook, Collaborative Messaging (Teams), • Proven experience in complex problem-solving and analytical skills. • Proven ability to work independently and in team settings. • Proven experience with detail-oriented, organized work and the ability to prioritize effectively. • Proven dependability, self-motivation, a positive attitude, and adaptability. • Candidates within a 50-mile radius of our Sacramento Corporate office will be asked to work a hybrid work schedule, reporting Tuesdays and Thursdays in the office. All other candidates will be asked to work a fully remote work schedule from home. IND1 All your information will be kept confidential according to EEO guidelines. Who we are: Summit Funding, Inc is one of the oldest still privately owned top 50 national mortgage lenders. When Todd Scrima, our owner and CEO founded our company in 1995 his dream was not to be the biggest, but to strive to be the best. Our growth mindset, positive culture, and history of stability are just a few things that position our company as a leader in the mortgage industry. Benefits and Perks: • Opportunity to further a career in a competitive, fast-paced growing industry where you can make a difference in people’s lives. • Opportunity to earn competitive compensation. • Full benefits include medical, dental, vision, 401K plus match, 11 paid holidays, paid time off, and more. • Fun team atmosphere, professional development, and more. Apply tot his job