Mortgage Servicing Analyst

Job Title: Mortgage Servicing Analyst Company: MLD Mortgage Inc. dba The Money Store Employment Type: Full-Time, Hourly Location: Remote Reports To: Mortgage Servicing Manager Position Overview MLD Mortgage Inc., doing business as The Money Store, is seeking a highly experienced Mortgage Servicing Analyst to support the oversight, performance, and operational execution of our servicing portfolio. This role plays a key function in managing subservicer performance , ensuring compliance with investor and regulatory requirements, and driving portfolio performance through data-driven insights. The ideal candidate brings deep mortgage servicing expertise, hands-on experience with subservicer oversight , and the ability to communicate effectively with internal stakeholders and external servicing partners. Key Responsibilities Support and monitor subservicer performance , including SLA adherence, operational quality, and borrower experience Act as a liaison between The Money Store and subservicing partners to resolve escalations and operational issues Analyze and support core mortgage servicing functions, including: Loan Boarding Escrow Administration Customer Service Collections and Default Management Loss Mitigation Investor Reporting (FNMA, GNMA, Freddie Mac) MERS processes Review servicing data, scorecards, and reports to identify trends, risks, and improvement opportunities Assist in oversight of compliance with agency, investor, and regulatory requirements Interface with borrowers, loan officers, and senior management to provide insights and resolve issues Support servicing strategy, retention initiatives, and portfolio performance optimization Participate in audits, performance reviews, and ongoing governance of subservicing relationships Qualifications Minimum 10 years of mortgage servicing experience Demonstrated experience in subservicer oversight or third-party servicing management Strong understanding of end-to-end mortgage servicing lifecycle Experience with agency servicing (FNMA, GNMA, Freddie Mac preferred) Familiarity with servicing systems (MSP or equivalent) Strong analytical, problem-solving, and organizational skills Excellent verbal and written communication skills Ability to work independently in a remote environment and manage competing priorities Preferred Skills Experience managing servicing SLAs and scorecards Exposure to MS Office , MSP, Monday.com Knowledge of regulatory and compliance frameworks impacting mortgage servicing Experience working in a privately labeled servicing or subservicing environment Why Join The Money Store Key role in managing and optimizing a growing servicing portfolio Direct exposure to servicing strategy and executive leadership Fully remote work environment Competitive compensation aligned with experience