Mid Market Account Manager
About the position Responsibilities • Execute full sales cycle including qualifying, negotiating, and implementing new contracts to grow market share • Build and execute a strategic territory plan in order to optimize revenue growth opportunities and minimize revenue risk • Build and present a compelling story to C-suite level stakeholders in order to position Southwest Airlines as a preferred partner to optimize market share • Align contracts terms and solutions to the goals and priorities of the Customer • Implement traveler engagements that drive action that supports the goals on the contract and partnership • Analyze customer or third party travel data and work collaboratively with the Mid Market Sales Team and Sales Performance & Insights Team to align the right solutions with each account to drive incremental sales • Consult with Customers and present self-formulated recommendations for complex problems to solve complex problems within a travel program • Conduct quarterly business reviews to keep Customers accountable to terms and create forward looking action plans • Consult with clients after sales or contract signings to resolve problems and provide ongoing support • Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns during contract term in collaboration with Team • Represent Southwest Airlines and Southwest business at industry events and present to large audiences • May perform other job duties as directed by Employee's Leaders Requirements • High School Diploma or GED • Intermediate level experience, fully functioning broad knowledge in Sales or marketing • Knowledgeable on the airline industry and competition, specifically regarding corporate travel options for mid-size accounts • Knowledge of sale cycle and selling techniques • Skilled in communication both verbal and written • Skilled in sales positioning and negotiation techniques • Skilled in Microsoft Excel • Ability to recognize value-creating opportunities through effective account qualification and discovery • Ability to identify a Customer's objectives and align solutions to overcome barriers and drive sales • Ability to present to large audiences including C-suite • Ability to confidently represent Southwest and the Team in cross functional internal and external projects and meetings • Ability to prioritize manage an account portfolio and handle multiple situations simultaneously Benefits • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit • Competitive health insurance for you and your eligible dependents (including pets) • Health plan coverage options that start from the very first day of employment Apply tot his job