Member Support Representative (Hybrid)

Georgia United Credit Union is dedicated to providing excellent member services, and they are seeking a Member Support Representative. This role involves handling member inquiries, providing information on products and services, and ensuring accurate documentation and resolution of issues. Responsibilities Receives incoming calls and responds to member questions in a professional manner Completes all required documentation and reports accurately and promptly Completes research and resolves documentation errors or discrepancies Forwards complex issues to a Team Lead or management for review Provides general information to members on Credit Union policies, procedures and programs Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs Provides accurate and complete information about Credit Union products and services Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies Performs basic account maintenance functions and automatic transfers for loan payments Assists in servicing loans by processing such items as payoff, payment inquiries and address changes Acts as liaison between members and other departments and follows through on resolutions Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values Skills Receives incoming calls and responds to member questions in a professional manner Completes all required documentation and reports accurately and promptly Completes research and resolves documentation errors or discrepancies Forwards complex issues to a Team Lead or management for review Provides general information to members on Credit Union policies, procedures and programs Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs Provides accurate and complete information about Credit Union products and services Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategies Performs basic account maintenance functions and automatic transfers for loan payments Assists in servicing loans by processing such items as payoff, payment inquiries and address changes Acts as liaison between members and other departments and follows through on resolutions Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core values Company Overview Georgia United Credit Union is a banking firm offering auto, mortgage, checking account, and credit card services. It was founded in 1958, and is headquartered in Duluth, Georgia, USA, with a workforce of 201-500 employees. Its website is