Member Services Representative - Outbound Call Center
Description:
Conduct outbound campaigns to cross sell products and services.
You will field incoming telephone calls produced by your own calling campaign.
You will assist members through website registration and application navigation.
Educate members on available product offerings and application processes.
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
Deliver a great customer experience to all members internally and externally.
Work with other departments on cross functional tasks and projects
Follow and maintain strict adherence to policies, privacy protocols, and processes.
Maintain performance and quality standards based on established call center metrics including turn-around times.
Maintain in-depth understanding of the Companys different services.
Make recommendations according to customers needs.
Maintain high customer satisfaction scores and strive to improve these continuously.
Perform other ad hoc duties, as needed.
Requirements:
Must have worked in outbound sales at a call center for at least 3 years.
Comfortable in dynamic, high-volume environments
Exceptional interpersonal, written, and verbal communication skills
Ability to handle a wide range of situations over the phone with tact and diplomacy.
Effective time management and self-accountability
Comfortable using HubSpot CRM is a plus.
Able to multi-task under time pressure
Entrepreneurial spirit and willingness to take on challenges.
Ability to adapt to changing circumstances and priorities.
Comfortable working and learning independently.
Benefits:
Apply Now
Conduct outbound campaigns to cross sell products and services.
You will field incoming telephone calls produced by your own calling campaign.
You will assist members through website registration and application navigation.
Educate members on available product offerings and application processes.
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
Deliver a great customer experience to all members internally and externally.
Work with other departments on cross functional tasks and projects
Follow and maintain strict adherence to policies, privacy protocols, and processes.
Maintain performance and quality standards based on established call center metrics including turn-around times.
Maintain in-depth understanding of the Companys different services.
Make recommendations according to customers needs.
Maintain high customer satisfaction scores and strive to improve these continuously.
Perform other ad hoc duties, as needed.
Requirements:
Must have worked in outbound sales at a call center for at least 3 years.
Comfortable in dynamic, high-volume environments
Exceptional interpersonal, written, and verbal communication skills
Ability to handle a wide range of situations over the phone with tact and diplomacy.
Effective time management and self-accountability
Comfortable using HubSpot CRM is a plus.
Able to multi-task under time pressure
Entrepreneurial spirit and willingness to take on challenges.
Ability to adapt to changing circumstances and priorities.
Comfortable working and learning independently.
Benefits:
Apply Now