Member Service Guide, Bilingual – Spanish
Job Description:
• Engage members with empathy and professionalism across inbound calls and digital channels, in English and Spanish.
• Build high-quality connections that create trust and empower members to take confident steps in their care.
• Translate complex benefits and healthcare information into simple, clear terms.
• Flex between inbound service, outbound engagement, and digital outreach as priorities evolve.
• Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.
• Master multi-tasking skills : you’ll be listening to members, talking and typing...all at the same time!
Requirements:
• minimum of 3 years of experience in a high-volume customer-serving atmosphere or fast-paced healthcare environment
• Passion for serving others and improving the healthcare experience.
• Proven ability to build rapport, trust, and strong relationships.
• Adaptability and resilience to succeed in a fast-changing, dynamic environment.
• Enjoys learning and applying new skills, processes, and feedback in real time.
• Fluent in both English and Spanish (in both written and oral communication).
Benefits:
• Competitive pay: $19-$24/hr
• paid training and continuous coaching to support growth in a meaningful career.
• Opportunities for bonuses, incentives, and advancement as Devoted continues to grow
• comprehensive benefits (medical, dental, vision, PTO, 401k).
Apply Now
Apply Now
• Engage members with empathy and professionalism across inbound calls and digital channels, in English and Spanish.
• Build high-quality connections that create trust and empower members to take confident steps in their care.
• Translate complex benefits and healthcare information into simple, clear terms.
• Flex between inbound service, outbound engagement, and digital outreach as priorities evolve.
• Adhere to HIPAA compliance and all regulatory requirements to protect member privacy and ensure high-quality service.
• Master multi-tasking skills : you’ll be listening to members, talking and typing...all at the same time!
Requirements:
• minimum of 3 years of experience in a high-volume customer-serving atmosphere or fast-paced healthcare environment
• Passion for serving others and improving the healthcare experience.
• Proven ability to build rapport, trust, and strong relationships.
• Adaptability and resilience to succeed in a fast-changing, dynamic environment.
• Enjoys learning and applying new skills, processes, and feedback in real time.
• Fluent in both English and Spanish (in both written and oral communication).
Benefits:
• Competitive pay: $19-$24/hr
• paid training and continuous coaching to support growth in a meaningful career.
• Opportunities for bonuses, incentives, and advancement as Devoted continues to grow
• comprehensive benefits (medical, dental, vision, PTO, 401k).
Apply Now
Apply Now