Want Enterprise IT Support Officer (EITSO) Remote Support - Full Performance in McLean, VA
Job title: Enterprise IT Support Officer (EITSO) Remote Support - Full Performance
Company: AT&T
Job description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management functional area in providing technical support and customer service.
Key Roles and Responsibilities:
Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Solves a range of straightforward problems
Analyses possible solutions using standard procedures
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but may provide guidance to new associates
Solves standard problems by analyzing possible solutions using experience, judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Explains information to others in straightforward situations
Shift: 6:30am-3pm
Required Clearance:
TS/SCI with poly (#ts/sci) (#polygraph)
Required Qualifications:
Requires expanded knowledge and experience in own area
Ability to work with a moderate level of guidance and direction
BA/BS and 2 years of experiences, or a combination of education and work experience equivalent to 6 years
Ready to join our team? Apply Today!
Our Enterprise IT Support Officer (EITSO) Remote Supports earn between $62800 - $113,218. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Expected salary: $62800 - 113218 per year
Location: McLean, VA
Apply Now
Company: AT&T
Job description: AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.
Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for an enterprise IT support officer (EITSO) to support the IT incident management functional area in providing technical support and customer service.
Key Roles and Responsibilities:
Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Maintains a troubleshooting tracking log ensuring timely resolution of problems
Solves a range of straightforward problems
Analyses possible solutions using standard procedures
Understands key business drivers; uses this understanding to accomplish own work
No supervisory responsibilities but may provide guidance to new associates
Solves standard problems by analyzing possible solutions using experience, judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Explains information to others in straightforward situations
Shift: 6:30am-3pm
Required Clearance:
TS/SCI with poly (#ts/sci) (#polygraph)
Required Qualifications:
Requires expanded knowledge and experience in own area
Ability to work with a moderate level of guidance and direction
BA/BS and 2 years of experiences, or a combination of education and work experience equivalent to 6 years
Ready to join our team? Apply Today!
Our Enterprise IT Support Officer (EITSO) Remote Supports earn between $62800 - $113,218. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Expected salary: $62800 - 113218 per year
Location: McLean, VA
Apply Now