Member Advocate

Collective Health is transforming how employers and their people engage with their health benefits through technology and compassionate service. The Member Advocate role involves supporting members with their healthcare inquiries and providing a high level of customer service to enhance their experience. Responsibilities Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Collaborate with other teammates of the Member Services department to find strategic solutions to member issues Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health Skills Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Prior healthcare experience Bachelor's or Associate's degree Benefits Health insurance 401k Paid time off Company Overview Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is