Medical Laboratory Scientist - Technical Support Specialist
About the position The Technical Support specialist is responsible for providing the highest level of support and service to our customers for the complete STAGO line of products (instruments, reagents and digital products) within a specified territory, but not limited to that territory. Provides support to Sales as requested to assist in the Pre- and Post-Sale activities to maintain customer satisfaction. Responsibilities • Demonstrates the highest level of product knowledge to support both internal and external customers. • Completes method verification for all instrument purchase orders to ensure the system(s) are brought live in an efficient time period to meet the customer's expectations. • Completes lot conversions as requested and verified by contract commitments for new reagents in an efficient time period to meet the customer's expectation. • Works within the team to solve problems for internal and external customers including but not limited to: instruments, reagents and digital products as needed following Stago's escalation SOP. • Provides support to Sales when performing live lectures, demonstrations or evaluations to ensure that Stago is positioned to best meet the customer expectations to win the new contract or renew the existing one as requested. • Utilizes materials provided on My Personal Space, Marketing Share File, as provided by Marketing for all Stago product lines as well as competitors. • Maintains contact with the customers within assigned territory on a regular basis, ensuring efficient transition of follow-up to local teams when traveling to another territory. • Maintain CRM data so it is current, completing proper paperwork for any changes to account name, address or instrumentation. • Provide to customers only the most current CLSI SOPs as developed by Training. • Performs customer on-site evaluations/demonstrations/lectures as requested. • Furnishes leads to the Sales Team upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments. • Supplies appropriate telephone support. • Works on special projects as assigned by management. Requirements • Bachelor's degree in related field from four-year college or university or equivalent required. • MT(ASCP) Certification or equivalent strongly preferred. • Minimum of five years' experience as a medical technologist with coag exposure; prefer experience with Stago products. • Current driver's license is mandatory. • More than 80% travel based on territory and company needs, including overnight stays and air travel. • Bilingual in English and Spanish preferred. Apply tot his job