Medical Assistant (REMOTE)

Location: Fully Remote, Louisiana Schedule: Flexible – Design Your Own Work Hours Position Overview We are seeking a dedicated and detail-oriented Medical Assistant to join our team in supporting remote care management programs initiatives. This fully remote role is ideal for a compassionate professional who excels in patient engagement, chronic disease education, and data-driven care coordination. The successful candidate will Key Responsibilities 1. Patient Communication & Enrollment • Contact patients to explain the benefits of PharmD Live programs and facilitate enrollment. • Collect, verify, and submit all necessary information for program enrollment while maintaining a thorough understanding of eligibility and documentation requirements. • Follow up with patients regularly to track enrollment progress and document updates accurately in the system. 2. Insurance Verification & Prior Authorizations • Perform insurance eligibility verifications and obtain prior authorizations for services or medications as required. • Ensure timely and accurate submission of authorizations and maintain records of all communications. 3. Scheduling & Coordination • Schedule patient appointments in alignment with clinician availability and program priorities. • Handle inbound patient inquiries, voicemails, and emails promptly and professionally. • Serve as a liaison between patients, clinicians, and other healthcare providers to ensure smooth coordination of care and continuity of services. • Contact physician offices or other healthcare facilities as needed to support patient care. 4. Care Coordination • Facilitate effective communication among patients, caregivers, clinicians, and healthcare partners to support seamless care transitions. • Track referrals, test results, and follow-up actions to prevent care gaps and ensure patient safety. 5. Documentation & Compliance • Accurately document all patient interactions, authorizations, and care activities in the Electronic Health Record (EHR) system. • Ensure full compliance with CMS guidelines for Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. • Maintain confidentiality and uphold HIPAA compliance at all times. 6. Program Development & Quality Support • Assist in the continuous improvement of CCM and RPM programs by providing feedback on workflow efficiency and patient satisfaction. • Participate in program evaluations and quality assurance initiatives to enhance care delivery. • Collaborate with cross-functional teams to improve service processes and operational efficiency. 7. Administrative Support • Manage work queues to ensure timely submission, follow-up, and resolution of all assigned tasks. • Maintain contact lists, respond to internal and external communications, and act as a point of contact for inquiries. • Demonstrate strong attention to detail, critical thinking, and follow-through on all assigned responsibilities. • Perform other duties as assigned to support team operations and patient care goals. Qualifications Education & Certification • Certified Medical Assistant (MA) – Active MA Required • Additional certifications in chronic disease management, case management, or patient education preferred. Experience • Minimum 3 years in working in a doctor’s office performing patient care, care coordination, or chronic disease management duties. • Experience with AWV, CCM or RPM programs strongly preferred. Technical Skills • Proficient in EHR systems and digital documentation. • Familiarity with RPM platforms and monitoring devices is a plus. Soft Skills • Strong communication and interpersonal abilities to support patient education and teamwork. • Highly organized, self-motivated, and detail-oriented with strong multitasking skills. Work Environment • Must have a secure, HIPAA-compliant workspace suitable for telephonic and virtual care interactions. • Reliable internet connection required for remote work. Job Types: Full-time, Part-time, Contract Pay: $15.00 - $18.00 per hour Benefits: • Continuing education credits • On-the-job training • Opportunities for advancement • Paid training Application Question(s): • What is your minimum hourly pay expectation? • When can you start this job if hired? Experience: • Medical assistant: 3 years (Required) • Insurance Prior Authorization: 3 years (Required) • Remote work: 1 year (Preferred) Work Location: Remote Apply tot his job