Marketplace Account Support Specialist (Amazon, eBay)

At AM PM, we create stylish, high-quality bathroom products made for modern life. As our brand keeps growing, we’re happy to welcome motivated people who understand e-commerce and want to be part of a bigger journey.Come help us shape how people enjoy their homes every day.TasksMaintain and optimize product listings: Regularly update product descriptions, images, keywords, and enhanced content across platforms in alignment with the manager’s directions.Monitor and respond to customer reviews: Actively manage customer feedback, provide thoughtful responses, and support efforts to maintain high product ratings and customer satisfaction.Handle product returns and analyze return reasons: Track and categorize return cases, generate insights and reports, and propose actionable recommendations to improve product quality or customer experience.Manage inventory and FBA shipments: Coordinate shipments to Amazon FBA warehouses, monitor inventory levels, and proactively notify the manager of restocking needs.Support pricing strategies: Adjust product prices and perform competitor pricing analysis as requested by the manager to maintain market competitiveness.Prepare analytical reports: Gather and analyze data to evaluate assortment strategy and pricing effectiveness, and deliver clear, structured reports to inform decision-making.Resolve customer support inquiries: Provide timely assistance to customers regarding orders, reviews, returns, and shipping-related issues on e-commerce platforms.Oversee order fulfillment via 3PL warehouse: Ensure accurate and timely shipment of orders, maintain smooth communication with warehouse staff, and troubleshoot any logistical delays.Track expenses and generate reports: Monitor advertising and operational costs, compiling detailed reports for internal tracking and submission to the manager.RequirementsExperience with Amazon and eBay marketplaces is a strong advantage.High proficiency in Excel (data analysis, conditional formatting, pivot tables) and strong analytical skills.Experience inventory management (inventory analysis, restocking, pricing) is an advantage.Fluent English.BenefitsFull-time (Monday to Friday)Work mode: remoteActive teamCareer growth, amazing and progressive tasksRich corporate cultureImportant: The HR department accepts responses only through the JOIN platform, please send us a resume in this way, other communication methods are not availableOriginally posted on Himalayas

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