Marketing Representative, Pre Arrival

Hilton Grand Vacations is a leader in the vacation ownership industry, and they are seeking a Marketing Representative, Pre-Arrival to provide exceptional customer service while booking qualified timeshare tours for owners and guests. This role involves managing outbound calls, selling local tours, and promoting events while maintaining high customer satisfaction.ResponsibilitiesContact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrivalManage call list provided and make required number of outbound phone calls per day to meet production requirementsSell local tours and activities while performing exceptional vacation planning concierge servicesPromote HGV Ultimate Access eventsRemote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standardsProactively works with management to resolve any customer related challenges that may ariseWilling and able to complete any reasonable request from managementCompletes other administrative duties and tasks, as assigned by managementSkillsHigh School Diploma/GEDAble to work flexible schedules including mornings, evenings, weekends and holidaysMinimum 1 year of customer service experienceThorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional toursExcellent verbal and written communicationPrevious sales related call center experience or timeshare experiencePrevious tours and activity or concierge service experienceBenefitsMedical, Dental, and Vision insurance from Day OneFinancial Wellness - 401k plan with company match, Life insurance, Company stock purchase programTeam Member Travel Program - enjoy discounted rates at incredible properties around the globeGenerous Paid Time Off ProgramPaid Sick DaysTeam Member Recognition and numerous learning and advancement opportunitiesCompany OverviewHilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hiltongrandvacations.com/.



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