Marketing Representative – Pre Arrival
Job Description:
• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
• Proactively works with management to resolve any customer related challenges that may arise.
• Willing and able to complete any reasonable request from management.
• Completes other administrative duties and tasks, as assigned by management
Requirements:
• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication
Benefits:
• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
• Medical, Dental, and Vision insurance
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!
Apply tot his job
Apply To this Job
• Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage call list provided and make required number of outbound phone calls per day to meet production requirements
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
• Proactively works with management to resolve any customer related challenges that may arise.
• Willing and able to complete any reasonable request from management.
• Completes other administrative duties and tasks, as assigned by management
Requirements:
• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication
Benefits:
• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
• Medical, Dental, and Vision insurance
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!
Apply tot his job
Apply To this Job