Managing Director, Global Contact Center Service Delivery - Remote
Accelerate Your Career with a Leadership Role that Offers Flexibility and Growth
Unlock a new chapter in your career as a Managing Director, Global Contact Center Service Delivery! We're offering a unique opportunity to lead a team of over 5,000 experts in customer support, driving outstanding customer satisfaction and continuous improvement in service delivery. Enjoy the freedom and flexibility of a remote role with a competitive salary and comprehensive benefits package.
About the Position
As a Managing Director, Global Service Delivery at United Airlines, you will provide strategic direction for front-line employees and operational leaders within the Customer Support & Advocacy organization. Your expertise will oversee vendor relationships, set a multi-year service delivery strategy, and foster partnerships across the organization to enhance customer and employee experiences.
Key Responsibilities
Provide strategic direction for front-line employees and operational leaders in the Customer Support & Advocacy organization.
Ensure outstanding customer satisfaction and continuous improvement in agent processes and efficiency.
Oversee vendor partner relationships, including selection, contract management, and performance management.
Set a multi-year service delivery strategy to elevate customer and employee experiences.
Create partnerships with other contact center senior leaders to achieve organizational goals.
Identify innovative ideas to enhance customer experience.
Develop positive relationships with the IAM union for a collaborative working environment.
Requirements
Bachelor's degree.
12+ years of experience as a people leader, including frontline roles.
3-5 years in senior leadership positions.
Engaging people leader with strong problem-solving skills.
Ability to drive cultural change and influence stakeholders.
Strong executive presence and ability to work with complex details.
Willingness to travel 40% of the time.
Nice-to-Haves
Master's degree.
Knowledge of the travel/airline industry.
Experience in the servicing industry.
Benefits
Medical, dental, and vision insurance.
Life, accident, and disability insurance.
Parental leave.
Employee assistance program.
Commuter benefits.
Paid holidays and paid time off.
401(k) plan.
Flight privileges.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now
Unlock a new chapter in your career as a Managing Director, Global Contact Center Service Delivery! We're offering a unique opportunity to lead a team of over 5,000 experts in customer support, driving outstanding customer satisfaction and continuous improvement in service delivery. Enjoy the freedom and flexibility of a remote role with a competitive salary and comprehensive benefits package.
About the Position
As a Managing Director, Global Service Delivery at United Airlines, you will provide strategic direction for front-line employees and operational leaders within the Customer Support & Advocacy organization. Your expertise will oversee vendor relationships, set a multi-year service delivery strategy, and foster partnerships across the organization to enhance customer and employee experiences.
Key Responsibilities
Provide strategic direction for front-line employees and operational leaders in the Customer Support & Advocacy organization.
Ensure outstanding customer satisfaction and continuous improvement in agent processes and efficiency.
Oversee vendor partner relationships, including selection, contract management, and performance management.
Set a multi-year service delivery strategy to elevate customer and employee experiences.
Create partnerships with other contact center senior leaders to achieve organizational goals.
Identify innovative ideas to enhance customer experience.
Develop positive relationships with the IAM union for a collaborative working environment.
Requirements
Bachelor's degree.
12+ years of experience as a people leader, including frontline roles.
3-5 years in senior leadership positions.
Engaging people leader with strong problem-solving skills.
Ability to drive cultural change and influence stakeholders.
Strong executive presence and ability to work with complex details.
Willingness to travel 40% of the time.
Nice-to-Haves
Master's degree.
Knowledge of the travel/airline industry.
Experience in the servicing industry.
Benefits
Medical, dental, and vision insurance.
Life, accident, and disability insurance.
Parental leave.
Employee assistance program.
Commuter benefits.
Paid holidays and paid time off.
401(k) plan.
Flight privileges.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now