Manager, Technical Incident Management
About the position
The Manager, Technical Program Management for Disney's Direct to Consumer Viewer Experience team is responsible for leading incident response efforts, managing a team of analysts, and ensuring effective communication and collaboration across various stakeholders. This role focuses on overseeing the execution of high-profile incident management programs, driving solutions, and fostering a positive team environment while aligning technical goals with organizational priorities.
Responsibilities
Lead Incident Response for mass-impacting issues.
,
Manage partnerships with stakeholders and partner teams related to Incident Management.
,
Understand all Viewer Experience ecosystem components including architecture, systems, and tools.
,
Articulate clear problem statements and drive consensus for optimal resolutions across the organization.
,
Architect solutions by defining requirements and determining technical milestones.
,
Align outcomes and drive discussions across a diverse set of stakeholders.
,
Engage with internal and external partners to deliver optimized solutions in Incident Management.
,
Solve challenges and implement positive changes across the organization.
,
Lead execution and delivery of high-profile Incident Management programs and workstreams.
,
Anticipate questions regarding Incident Management needs and address them with stakeholders.
,
Serve as a subject matter expert in Incident Management.
,
Oversee program communication and risk escalation.
,
Provide expertise in interoperability needs within the larger ecosystem.
,
Lead a team of 3+ direct reports and model best practices.
Requirements
BA/BS or equivalent experience in a technical field.
,
8+ years in incident management, critical issue engineering, or similar technical operations field, including 5+ years of leadership experience.
,
Experience leading teams in the Incident Management space.
,
Experience managing a technically focused analyst team.
,
Strong understanding of technical architecture for systems and their relationships with surrounding ecosystems.
,
Proven ability to deliver complex technical projects with ambiguous requirements.
,
Experience with issue and project tracking software such as JIRA.
,
Skilled communicator with strong presentation skills and the ability to create engaging presentation decks.
,
Detail-oriented and able to handle sudden chaos while maintaining focus.
Nice-to-haves
Experience in streaming media and customer service environments preferred.
Benefits
Apply Now
The Manager, Technical Program Management for Disney's Direct to Consumer Viewer Experience team is responsible for leading incident response efforts, managing a team of analysts, and ensuring effective communication and collaboration across various stakeholders. This role focuses on overseeing the execution of high-profile incident management programs, driving solutions, and fostering a positive team environment while aligning technical goals with organizational priorities.
Responsibilities
Lead Incident Response for mass-impacting issues.
,
Manage partnerships with stakeholders and partner teams related to Incident Management.
,
Understand all Viewer Experience ecosystem components including architecture, systems, and tools.
,
Articulate clear problem statements and drive consensus for optimal resolutions across the organization.
,
Architect solutions by defining requirements and determining technical milestones.
,
Align outcomes and drive discussions across a diverse set of stakeholders.
,
Engage with internal and external partners to deliver optimized solutions in Incident Management.
,
Solve challenges and implement positive changes across the organization.
,
Lead execution and delivery of high-profile Incident Management programs and workstreams.
,
Anticipate questions regarding Incident Management needs and address them with stakeholders.
,
Serve as a subject matter expert in Incident Management.
,
Oversee program communication and risk escalation.
,
Provide expertise in interoperability needs within the larger ecosystem.
,
Lead a team of 3+ direct reports and model best practices.
Requirements
BA/BS or equivalent experience in a technical field.
,
8+ years in incident management, critical issue engineering, or similar technical operations field, including 5+ years of leadership experience.
,
Experience leading teams in the Incident Management space.
,
Experience managing a technically focused analyst team.
,
Strong understanding of technical architecture for systems and their relationships with surrounding ecosystems.
,
Proven ability to deliver complex technical projects with ambiguous requirements.
,
Experience with issue and project tracking software such as JIRA.
,
Skilled communicator with strong presentation skills and the ability to create engaging presentation decks.
,
Detail-oriented and able to handle sudden chaos while maintaining focus.
Nice-to-haves
Experience in streaming media and customer service environments preferred.
Benefits
Apply Now