Manager, Revenue Operations

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview The Manager, Revenue Operations leads the billing/invoicing and collections functions and has shared ownership of the process and systems that connect Salesforce (CRM/CPQ) and NetSuite. This role is accountable for accurate, timely invoicing, strong cash collections, and end-to-end order-to-cash process optimization. A key part of the job is expanding automation of order processing between Salesforce and NetSuite, reducing manual touchpoints, improving data integrity, and enabling scalable revenue growth. The role partners closely with Sales Ops, FP&A, Revenue Accounting, IT/Integration teams, Sales and Customer Success . Work Arrangement: ​ Remote ​ This role requires the individual to be based in ​ Eastern Standard Time (EST) or Central Standard Time (CST) ​ Responsibilities Oversee end-to-end invoicing in NetSuite (subscriptions, usage, fixed-fee, milestone, T&M, and credit/rebill scenarios). Lead, mentor, and develop the Billing/Invoicing and Collections teams (hiring, training, performance management, workload planning). Establish team KPIs, SLAs, and a culture of continuous improvement, accountability, and customer service. Ensure accuracy of order data flow from Salesforce to NetSuite, minimizing manual adjustments. Own monthly billing cycles, cutoffs, and quality controls; manage billing calendars and exception handling. Partner with Revenue Accounting to support ASC 606 compliance, billing schedules, revenue schedules, and audit requests. Manage collections strategy, outreach cadences, and dispute resolution; reduce DSO and aging A/R. Oversee cash application, unapplied cash resolution, and credit memos. Build dashboards and aging reports; escalate chronic delinquencies and collaborate with Sales/CS on retention impacts. Implement internal controls to support close accuracy and external audit readiness ​ ​ Perform other duties as assigned to support departmental and company objectives. ​ Qualifications ​ ​ Bachelor's Degree ​ in Accounting, Finance, Business Management, or equivalent experience. ​ ​ 6–8 years ​ of experience in Revenue Operations/Accounting, Order-to-Cash, or Billing, with 2+ years leading teams. Hands-on NetSuite experience (billing/invoicing, Advanced Revenue Management, customers/items, saved searches). Hands-on Salesforce experience (CPQ familiarity preferred; reporting/dashboards). Strong knowledge of order management, invoicing models (subscription/usage/fixed/milestone), revenue accounting (ASC 606), credit & collections, and cash application. Analytical and process design skills; comfort with data cleansing, reconciliations, and exception management. Excellent communication; ability to influence cross-functionally and drive change. Expert Excel capability for reconciling order data, analyzing A/R aging, monitoring billing accuracy, and performing exception analysis to support automation and process improvements. Ability to travel up ​ <10% ​ as business needs require. ​ ​ Role requires the following physical capacity: ​ ​ Sedentary: primarily desk/computer work ​. ​ ​ Must be legally authorized to work in ​ ​ United States ​ ; ​ Elite does not provide employment sponsorship for this position ​. Benefits: Competitive Compensation Package ($110,000 - $123,000 base salary + variable component) Comprehensive Healthcare Coverage (Health, Dental, Vision) Retirement Savings Plan with an Employer Contribution Professional Development Opportunities Time Off Wellness Initiatives Employee Assistance Program Generous Global Parental Leave Calm, free premium subscription Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma . As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.