**Manager - Customer Engineering - Automation Testing (Selenium) / Solutions Engineering at blithequark**

Are you a seasoned engineering leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of driving revenue growth through innovative solutions engineering and automation testing? If so, we invite you to join blithequark as a Customer Engineering Manager, leading a high-performing team that partners with sales to drive business success. **About blithequark** blithequark is a leading software testing platform that powers over 2 million tests every day across 19 global data centers. Our mission is to empower businesses to deliver high-quality software experiences that drive customer satisfaction and loyalty. As a Customer Engineering Manager at blithequark, you will play a critical role in shaping our customer success strategy and driving revenue growth through innovative solutions engineering and automation testing. **Key Responsibilities** As a Customer Engineering Manager at blithequark, you will be responsible for: * Leading a high-performing team of customer engineers who partner with sales to deliver revenue growth * Developing and executing a customer success strategy that drives business outcomes and customer satisfaction * Collaborating with cross-functional teams, including sales, marketing, and product to ensure alignment and effective communication * Identifying and prioritizing customer pain points and developing solutions to address them * Building and maintaining strong relationships with key customers and stakeholders * Developing and delivering training programs to ensure customer engineers have the skills and knowledge needed to succeed * Staying up-to-date with industry trends and emerging technologies to ensure blithequark remains competitive and innovative **Requirements** To be successful as a Customer Engineering Manager at blithequark, you will need: * 10-15 years of engineering experience in the B2B SaaS space * Prior experience as an Automation Test Manager or Lead, particularly with hands-on expertise in Selenium * Experience in Solutions Engineering, Pre-Sales, or Consulting roles with a technical background * Bachelor’s degree in Computer Science or a related technical discipline * Hands-on knowledge of one or more programming languages (e.g., Java, C#, Python, Ruby, JavaScript) * Proficiency with development tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git) * Experience building or maintaining automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NightWatchJS, WebDriverIO) * Familiarity with Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Azure DevOps) * Understanding of networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPsec, firewalls) * Excellent written and verbal communication skills, with a focus on improving collaboration in a fast-paced, high-dynamic team environment **Benefits** As a Customer Engineering Manager at blithequark, you can expect: * Medical insurance for self, spouse, up to 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 * Gratuity as per payment of Gratuity Act, 1972 * Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends * Remote-First work environment that allows our people to work from anywhere in India * Remote-First Benefit for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience **What We Offer** At blithequark, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Customer Engineering Manager, you will have the opportunity to: * Work with a talented team of engineers and customer success professionals who are passionate about delivering exceptional customer experiences * Develop and execute a customer success strategy that drives business outcomes and customer satisfaction * Stay up-to-date with industry trends and emerging technologies to ensure blithequark remains competitive and innovative * Participate in training programs and professional development opportunities to enhance your skills and knowledge * Enjoy a competitive compensation package and benefits that support your wellbeing and work-life balance **How to Apply** If you are a seasoned engineering leader with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Engineering Manager role at blithequark. Please submit your resume and a cover letter that highlights your experience, skills, and achievements. We look forward to hearing from you! Apply for this job