Manager, Client Success
What We're Looking For:
The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.
What You Will Do:
ā¢ Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
ā¢ Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
ā¢ Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
ā¢ Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant's solutions.
ā¢ Support client success planning and identify opportunities to expand client engagement through additional products or services.
ā¢ Partner with Client Success leadership to escalate and resolve complex client challenges.
ā¢ Track and report on client performance metrics and service level agreements.
ā¢ Help define and implement best practices for account management, reporting, and client communication.
ā¢ Stay informed about industry trends and competitive developments to help guide clients effectively.
ā¢ Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.
What You Will Bring to the Table:
ā¢ * Bachelor's degree or equivalent experience
ā¢ 6+ years experience in client management, account management, or customer success roles
ā¢ Experience working in the healthcare insurance and/or healthcare audit industry required
ā¢ Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
ā¢ Experience leading or mentoring team members.
ā¢ Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
ā¢ Demonstrated success in delivering client-focused solutions that meet business needs.
ā¢ Excellent problem-solving, organization, and analytical skills.
ā¢ Proficiency in project management and data tools.
ā¢ Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
ā¢ Strong judgment and ability to manage competing priorities effectively.
ā¢ Demonstrated ability to work within a diverse work group environment
ā¢ Willingness to travel up to 15% of the time
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$140,000-$155,000 USD
The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle.
What You Will Do:
ā¢ Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
ā¢ Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution.
ā¢ Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution.
ā¢ Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant's solutions.
ā¢ Support client success planning and identify opportunities to expand client engagement through additional products or services.
ā¢ Partner with Client Success leadership to escalate and resolve complex client challenges.
ā¢ Track and report on client performance metrics and service level agreements.
ā¢ Help define and implement best practices for account management, reporting, and client communication.
ā¢ Stay informed about industry trends and competitive developments to help guide clients effectively.
ā¢ Learn the systems, processes, and technologies that support client delivery and actively suggest process improvements.
What You Will Bring to the Table:
ā¢ * Bachelor's degree or equivalent experience
ā¢ 6+ years experience in client management, account management, or customer success roles
ā¢ Experience working in the healthcare insurance and/or healthcare audit industry required
ā¢ Demonstrated ability to prioritize and manage multiple projects at a time while paying strict attention to detail
ā¢ Experience leading or mentoring team members.
ā¢ Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
ā¢ Demonstrated success in delivering client-focused solutions that meet business needs.
ā¢ Excellent problem-solving, organization, and analytical skills.
ā¢ Proficiency in project management and data tools.
ā¢ Collaborative, flexible, and able to adapt quickly in a fast-paced environment.
ā¢ Strong judgment and ability to manage competing priorities effectively.
ā¢ Demonstrated ability to work within a diverse work group environment
ā¢ Willingness to travel up to 15% of the time
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$140,000-$155,000 USD