Manager, Brokerage Risk – Dispute Resolution
Job Description: • Serve as the first point of escalation for complex brokerage and transaction-related issues, complaints, or disputes. • Investigate agent, broker, and client complaints to determine root causes, assess risk exposure, and recommend solutions. • Manage and resolve commission disputes, ethics complaints, and potential policy or legal violations in partnership with brokers. • Act as liaison between Brokerage, Legal, and Compliance teams, escalating only matters requiring legal interpretation. • Identify risk patterns or emerging issues and recommend process or policy improvements. • Coach Broker Team members on conflict resolution, documentation, and communication best practices. • Maintain and refine the Broker Dispute Resolution Playbook to ensure consistent and compliant handling of cases. • Support Brokerage Leadership in driving consistent risk management practices across markets. Requirements: • 7+ years of experience in residential real estate brokerage, including leadership, broker, or compliance roles. • Active real estate broker license strongly preferred. • Bachelor’s degree preferred; equivalent combination of education and experience considered. • Additional certifications or mediation training are advantageous. Benefits: • Offers Bonus • Offers Health Benefits • Offers Life Insurance • Offers Flexible PTO • Offers 401k Apply tot his job