Live Operations Administrator - The Wessex Mint
The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team. This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue. The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience. This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments. Key Responsibilities • Actively moderate live chat during auctions and live shopping events • Maintain high levels of chat activity to support the flow of the auction • Respond quickly and appropriately to viewer messages • Ensure chat remains relevant, positive, and aligned with brand tone • Prompt viewers to participate using proven engagement technique • Encourage passive viewers to become active bidders or participants • Welcome and onboard new viewers throughout the show • Reinforce urgency using prompts, countdowns, and call-to-action messaging • Highlight bidding activity and call out participants in real time • Support the host in maintaining a fast-paced, high-energy environment • Assist in driving momentum during key auction moments • Help build a strong sense of community within live audiences • Promote upcoming shows, announcements, and repeat attendance • Encourage ongoing engagement beyond individual events Requirements • Excellent written English (clear, fast, and confident communication) • Ability to work a flexible shift schedule, including evenings and weekends • Strong attention to detail and ability to multitask in real-time environments • Comfortable working in fast-paced, high-pressure live settings • Strong typing speed and responsiveness • Ability to follow structured processes while adapting quickly when needed • Reliable internet connection and suitable home working setup • Ability to work independently in a remote environment • Reliable internet connection and suitable home working setu Desirable (Not Essential) • Previous experience in live chat moderation, customer support, or online community management • Experience with live selling, auctions, or social commerce platforms • Familiarity with tools such as Shopify, Gorgias, or live streaming platforms • Experience working remotely within international teams • Interest in e-commerce, live shopping, or digital engagement Benefits • $1,000 USD per month salary • Fully remote role (LATAM-based) • Full training provided on live systems and engagement techniques • Opportunity to work across multiple fast-growing D2C brands • Exposure to a rapidly growing live commerce function • Structured, process-driven role with clear expectations • Potential for progression within live operations and wider business functions