Live Chat Support - Remote or Office

Behavior Interventions, Inc. is dedicated to providing exceptional behavioral health services to individuals and families. Our team is committed to fostering a supportive environment through innovative therapies and interventions, ensuring that our clients receive the highest quality of care. We value teamwork, compassion, and professionalism in all our interactions. We are looking for a dedicated Live Chat Support representative to join our team. This position can be done remotely or in our office. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently and effectively. Responsibilities: • Respond to customer inquiries via live chat in a timely and professional manner • Provide accurate information and guidance to customers to help them resolve their issues • Escalate complex issues to the appropriate team members for resolution • Maintain accurate records of customer interactions and transactions • Identify and report trends in customer issues to improve overall customer satisfaction Qualifications: • Excellent written and verbal communication skills • Strong problem-solving abilities • Ability to multitask and prioritize in a fast-paced environment • Experience working in a customer service or support role • Proficiency in using live chat software and other customer support tools Preferred Skills: • Experience with CRM systems • Knowledge of product or service offerings • Ability to work independently and as part of a team • Fluency in multiple languages is a plus If you are passionate about providing exceptional customer service and enjoy working in a dynamic and fast-paced environment, we would love to hear from you! FULL TIME PART TIME WEEKENDS AS NEEDED If you are a self-motivated individual with a passion for organization and efficiency, we would love to hear from you! Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days., The pay range for this role is: 50,000 - 55,000 USD per hour(Remote (Charleston, West Virginia, US)) Apply tot his job Apply tot his job