Live Chat Representative
Tobler Law is seeking a passionate and customer-oriented Live Chat Representative to enhance our client communication experience. In this role, you will be the first point of contact for potential clients seeking legal assistance, providing them with accurate information and support through our live chat platform. You will be responsible for responding to inquiries, addressing concerns, and... guiding clients through our services, all while upholding the firms standards of professionalism and empathy. The ideal candidate is tech-savvy, possesses excellent communication skills, and has a genuine desire to help others. If you are a quick thinker who enjoys engaging with clients in a dynamic environment, we invite you to join our team.
Responsibilities
Engage with clients via live chat to provide prompt responses to questions and concerns
Assist clients in navigating the firms website and available legal services
Gather essential information from clients to facilitate effective consultations
Document client interactions clearly and efficiently in our customer relationship management (CRM) system
Collaborate with attorneys and staff to ensure seamless client service and follow-up
Stay updated on our services and legal processes to provide accurate information
Requirements
High school diploma or equivalent; experience in customer service is preferred
Strong written communication skills and an ability to convey information clearly and professionally
Familiarity with live chat systems and customer relationship management software
Empathetic approach to client interactions with a genuine desire to assist
Ability to handle multiple conversations simultaneously while maintaining high service standards
Strong organizational skills and attention to detail
Availability to work flexible hours, including evenings and weekends as needed
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Apply Now
Responsibilities
Engage with clients via live chat to provide prompt responses to questions and concerns
Assist clients in navigating the firms website and available legal services
Gather essential information from clients to facilitate effective consultations
Document client interactions clearly and efficiently in our customer relationship management (CRM) system
Collaborate with attorneys and staff to ensure seamless client service and follow-up
Stay updated on our services and legal processes to provide accurate information
Requirements
High school diploma or equivalent; experience in customer service is preferred
Strong written communication skills and an ability to convey information clearly and professionally
Familiarity with live chat systems and customer relationship management software
Empathetic approach to client interactions with a genuine desire to assist
Ability to handle multiple conversations simultaneously while maintaining high service standards
Strong organizational skills and attention to detail
Availability to work flexible hours, including evenings and weekends as needed
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Apply Now