Life Advisor Consultant - Mental Health
Ulliance is an international behavioral health and human resources service company headquartered in Troy, Michigan, seeking to expand its team with passionate professionals. The Life Advisor Consultant serves as the first point of contact, providing exceptional customer service and conducting intake assessments for individuals facing challenging life situations. Responsibilities Complete initial screening and/or assessments to begin intake process Document accurately all case information and contacts with clients and treatment providers Provide community resources/referrals related to substance abuse, childcare, financial aid, legal aid, etc Manage scheduling for internal therapists: initial appointments, cancellations and rescheduled appointments Complete outreach calls to individuals required by service contracts Link, monitor, and coordinate services through the provider network Process provider service activity including claim rejections and appeals Complete authorization for mental health/substance abuse referrals for specified companies Monitor affiliate provider cases for accurate paperwork, additional sessions, and billing issues Comply with all HIPAA regulations, guidelines and rules Perform other duties as assigned or directed Skills Bachelor's degree in a behavioral science field (social work, psychology, counseling or other applicable field) Ability to assess behavioral health issues Ability to cope with difficult and/or urgent situations requiring immediate decisions Strong organizational skills and ability to work on multiple tasks Effective interpersonal skills and ability to work as a team player Effective oral and written communications skills Knowledge of Microsoft Office Products Previous EAP experience Experience utilizing electronic healthcare records systems Benefits 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Company Overview Ulliance is a human resources company providing wellness program and crisis management services. It was founded in 1990, and is headquartered in Troy, Michigan, USA, with a workforce of 51-200 employees. Its website is