Level 3 IT Technician (MSP | Kaseya Stack | Meraki Networking) – Part-Time (2 hrs/day)
We are a growing Managed Service Provider (MSP) seeking a highly skilled Level 3 IT Technician to assist with advanced technical escalations, networking, and security. This is a part-time role (approx. 2 hours per day) with the potential for long-term collaboration.
You’ll act as a senior escalation point, helping resolve complex issues across client environments, with a strong focus on Kaseya tools and Meraki networking infrastructure.
Responsibilities:
Handle Tier 3 escalations involving complex systems and network issues
Troubleshoot and manage Meraki firewalls, switches, and VPN configurations
Support and optimize environments using the Kaseya stack (VSA, BMS, IT Glue, Datto/EDR, etc.)
Investigate security alerts and assist with remediation using Kaseya security tools
Perform root cause analysis and implement long-term fixes
Assist with system design improvements and best practices across client environments
Document solutions and contribute to internal knowledge base
Requirements:
Proven experience working in an MSP environment at a Level 3 / Senior level
Strong hands-on experience with Meraki (MX, MS, MR) including firewall rules, site-to-site VPNs, and troubleshooting
Experience with the Kaseya stack (VSA, IT Glue, Datto EDR/AV, etc.)
Deep understanding of networking (TCP/IP, VLANs, DNS, DHCP, routing, firewall policies)
Experience with Windows Server, Active Directory, Microsoft 365
Ability to independently diagnose and resolve complex, multi-layered issues
Strong documentation and communication skills
Nice to Have:
Experience with Azure / AWS environments
Certifications (CCNA/CCNP, Security+, Microsoft, etc.)
Scripting/automation (PowerShell preferred)
Experience with compliance/security frameworks (CIS, NIST, etc.)
Engagement Details:
~2 hours per day (flexible, but responsiveness is important)
Long-term opportunity for the right candidate
Fully remote
To Apply:
Please include:
Your experience working in an MSP and with the Kaseya stack
Specific examples of Meraki/networking issues you’ve resolved
Your availability (including timezone)
Any relevant certifications
Apply tot his job
Apply To this Job
You’ll act as a senior escalation point, helping resolve complex issues across client environments, with a strong focus on Kaseya tools and Meraki networking infrastructure.
Responsibilities:
Handle Tier 3 escalations involving complex systems and network issues
Troubleshoot and manage Meraki firewalls, switches, and VPN configurations
Support and optimize environments using the Kaseya stack (VSA, BMS, IT Glue, Datto/EDR, etc.)
Investigate security alerts and assist with remediation using Kaseya security tools
Perform root cause analysis and implement long-term fixes
Assist with system design improvements and best practices across client environments
Document solutions and contribute to internal knowledge base
Requirements:
Proven experience working in an MSP environment at a Level 3 / Senior level
Strong hands-on experience with Meraki (MX, MS, MR) including firewall rules, site-to-site VPNs, and troubleshooting
Experience with the Kaseya stack (VSA, IT Glue, Datto EDR/AV, etc.)
Deep understanding of networking (TCP/IP, VLANs, DNS, DHCP, routing, firewall policies)
Experience with Windows Server, Active Directory, Microsoft 365
Ability to independently diagnose and resolve complex, multi-layered issues
Strong documentation and communication skills
Nice to Have:
Experience with Azure / AWS environments
Certifications (CCNA/CCNP, Security+, Microsoft, etc.)
Scripting/automation (PowerShell preferred)
Experience with compliance/security frameworks (CIS, NIST, etc.)
Engagement Details:
~2 hours per day (flexible, but responsiveness is important)
Long-term opportunity for the right candidate
Fully remote
To Apply:
Please include:
Your experience working in an MSP and with the Kaseya stack
Specific examples of Meraki/networking issues you’ve resolved
Your availability (including timezone)
Any relevant certifications
Apply tot his job
Apply To this Job