Level 1.5 Help Desk Technician - Full-time

Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up? Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We’re seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries. We’ll Provide: • Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder • Exposure to diverse client environments and cutting-edge cybersecurity tools • Starting pay of $23/hr • Paid time off • Potential for some remote work days once training is complete What You'll Do: • Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments • Respond to and resolve service tickets (remote and onsite) in a timely and professional manner • Provide desktop, server, and network support across Windows and Microsoft 365 environments • Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.) • Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365 • Assist with onboarding new clients, users, and systems Skills You'll Need: • 1–3 years experience in IT support, preferably in an MSP or help desk environment • Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking • Strong work ethic and ability to learn on the fly • Self-starter who is comfortable problem-solving independently • Excellent customer service and communication skills • Experience with or understanding of MSP tools and ticketing systems is preferred Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: Are you looking to grow your career as a Level 1 or 2 Technician at a small, tight-knit MSP, where you'll have the chance to help grow and shape the company from the ground up? Kean Computing is a rapidly growing MSP based in Albany, NY. We specialize in helping small and mid-sized businesses, especially in highly regulated industries such as mortgage, healthcare, and finance, navigate cybersecurity, compliance, and technology support with confidence. We’re seeking a Level 1–2 Technician to work alongside the founder. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong communication skills, and is passionate about providing both remote and onsite IT support across a wide range of technologies and industries. We’ll Provide: • Opportunity to get in at the ground floor of a growing MSP and shape the company alongside the founder • Exposure to diverse client environments and cutting-edge cybersecurity tools • Starting pay of $23/hr • Paid time off • Potential for some remote work days once training is complete What You'll Do: • Work directly with clients to support their IT infrastructure, troubleshoot issues, and assist with project deployments • Respond to and resolve service tickets (remote and onsite) in a timely and professional manner • Provide desktop, server, and network support across Windows and Microsoft 365 environments • Deploy and maintain hardware (laptops, desktops, printers, firewalls, etc.) • Support MSP tools such as Syncro, SentinelOne, Huntress, DNSFilter, Axcient, and Office 365 • Assist with onboarding new clients, users, and systems Skills You'll Need: • 1–3 years experience in IT support, preferably in an MSP or help desk environment • Strong knowledge of Microsoft Windows, Microsoft 365, and basic networking • Strong work ethic and ability to learn on the fly • Self-starter who is comfortable problem-solving independently • Excellent customer service and communication skills • Experience with or understanding of MSP tools and ticketing systems is preferred Next Steps: Quick apply with your resume here Or Get a head start on our application and aptitude testing process here: Apply tot his job