Leave of Absence Case Manager
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the
The Leave of Absence Case Manager is a key operational role within Astound's centralized Total Rewards function. This role owns the end-to-end administration of employee leave cases — from initial intake through return to work — ensuring consistent, compliant, and employee-centered case management across all leave types. The Case Manager serves as the primary point of contact for employees and HR partners on active leave matters and contributes actively to the continuous improvement of LOA processes, documentation, and service delivery.
Manage the full lifecycle of leave of absence cases, including FMLA, ADA, personal, military, bereavement, and state-mandated leave programs
Conduct leave intake, determine eligibility, issue required notices and designation letters within regulatory timeframes
Track open cases, key dates, and documentation requirements; proactively follow up with employees and medical providers as needed
Coordinate with Payroll to ensure accurate benefit continuation, premium deductions, and pay adjustments throughout the leave period
Manage return-to-work processes including fitness-for-duty clearances, phased return arrangements, and accommodation referrals
Maintain complete, audit-ready case files in the case management system
Apply working knowledge of FMLA, ADA, ADAAA, USERRA, applicable state leave laws, and company policy to all case decisions
Identify cases with potential legal exposure or intersecting compliance obligations (e.g., workers' compensation, ADAAA) and escalate appropriately to the LOA Manager
Ensure all leave notices, designations, and documentation meet regulatory requirements and internal SLAs
Flag patterns of potential policy abuse, noncompliance, or documentation gaps
Serve as the primary contact for employees on leave, providing clear, empathetic, and timely communication throughout the leave experience
Partner with HR partners to ensure alignment of employee status, return plans, and accommodation needs
Respond to manager and HR inquiries regarding leave status, expected return dates, and coverage planning — maintaining appropriate confidentiality
Communicate with third-party leave administrators or insurers as applicable
Identify recurring workflow inefficiencies, documentation gaps, and process inconsistencies; surface findings and recommend solutions to the Director, Compensation & Benefits
Assist in developing and maintaining standard operating procedures (SOPs), employee-facing guides, and templated communications
Support implementation of new leave-related processes, system updates, or policy changes as directed
Participate in audits, reporting, and data integrity reviews of the LOA case management system
Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
Other duties as assigned
What You Bring to the Table:
Minimum 2–4 years of experience in leave of absence administration, benefits administration, or HR operations
Hands-on experience administering FMLA, ADA, and state leave programs required
Experience in a centralized or shared services HR model preferred
Working knowledge of federal and state leave laws including FMLA, ADA/ADAAA, USERRA, PWFA, and applicable state-specific statutes
Strong organizational skills with the ability to manage a high-volume caseload accurately and within defined SLAs
Demonstrated ability to communicate clearly and empathetically with employees by navigating difficult personal circumstances
Proficiency with HRIS and case management systems; experience with platforms such as Workday, SAP, or dedicated LOA tools a plus
Ability to identify process gaps and contribute practical, actionable improvement recommendations
High attention to detail and commitment to data accuracy and documentation integrity
Collaborative working style with the ability to build effective relationships with HR Business Partners, Payroll, and business managers
Education:
Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and experience
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
Base Compensation: The base compensation range for this position is $75,000 - $110,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Apply To This Job
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the
The Leave of Absence Case Manager is a key operational role within Astound's centralized Total Rewards function. This role owns the end-to-end administration of employee leave cases — from initial intake through return to work — ensuring consistent, compliant, and employee-centered case management across all leave types. The Case Manager serves as the primary point of contact for employees and HR partners on active leave matters and contributes actively to the continuous improvement of LOA processes, documentation, and service delivery.
Manage the full lifecycle of leave of absence cases, including FMLA, ADA, personal, military, bereavement, and state-mandated leave programs
Conduct leave intake, determine eligibility, issue required notices and designation letters within regulatory timeframes
Track open cases, key dates, and documentation requirements; proactively follow up with employees and medical providers as needed
Coordinate with Payroll to ensure accurate benefit continuation, premium deductions, and pay adjustments throughout the leave period
Manage return-to-work processes including fitness-for-duty clearances, phased return arrangements, and accommodation referrals
Maintain complete, audit-ready case files in the case management system
Apply working knowledge of FMLA, ADA, ADAAA, USERRA, applicable state leave laws, and company policy to all case decisions
Identify cases with potential legal exposure or intersecting compliance obligations (e.g., workers' compensation, ADAAA) and escalate appropriately to the LOA Manager
Ensure all leave notices, designations, and documentation meet regulatory requirements and internal SLAs
Flag patterns of potential policy abuse, noncompliance, or documentation gaps
Serve as the primary contact for employees on leave, providing clear, empathetic, and timely communication throughout the leave experience
Partner with HR partners to ensure alignment of employee status, return plans, and accommodation needs
Respond to manager and HR inquiries regarding leave status, expected return dates, and coverage planning — maintaining appropriate confidentiality
Communicate with third-party leave administrators or insurers as applicable
Identify recurring workflow inefficiencies, documentation gaps, and process inconsistencies; surface findings and recommend solutions to the Director, Compensation & Benefits
Assist in developing and maintaining standard operating procedures (SOPs), employee-facing guides, and templated communications
Support implementation of new leave-related processes, system updates, or policy changes as directed
Participate in audits, reporting, and data integrity reviews of the LOA case management system
Actively support, promote, and advance all aspects of Astound’s Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
Other duties as assigned
What You Bring to the Table:
Minimum 2–4 years of experience in leave of absence administration, benefits administration, or HR operations
Hands-on experience administering FMLA, ADA, and state leave programs required
Experience in a centralized or shared services HR model preferred
Working knowledge of federal and state leave laws including FMLA, ADA/ADAAA, USERRA, PWFA, and applicable state-specific statutes
Strong organizational skills with the ability to manage a high-volume caseload accurately and within defined SLAs
Demonstrated ability to communicate clearly and empathetically with employees by navigating difficult personal circumstances
Proficiency with HRIS and case management systems; experience with platforms such as Workday, SAP, or dedicated LOA tools a plus
Ability to identify process gaps and contribute practical, actionable improvement recommendations
High attention to detail and commitment to data accuracy and documentation integrity
Collaborative working style with the ability to build effective relationships with HR Business Partners, Payroll, and business managers
Education:
Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and experience
We're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
*Benefits listed above are for regular full-time position
Base Compensation: The base compensation range for this position is $75,000 - $110,000 plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, relevant skills, experience, and capabilities.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Apply To This Job