Learning Deployment Specialist - Senior Associate - Milestones - Global Learning Deployment Team (Kochi, KL, IN, 682313)

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Learning Deployment Specialist – Senior Associate (Milestones) Global Learning Deployment Team Opportunity This role offers you the chance to become a key part of our dynamic, virtual Global Learning Deployment team, working from 20+ locations worldwide. We offer flexible working, a multicultural and multinational environment, opportunities for travel, and best-in-class teaming and collaboration. As a Learning Deployment Specialist - Senior Associate, you will play a crucial role in deployment of FY27 Milestones events in Europe, helping our new promotes continuously learn and develop, and contribute to EY’s purpose of building a better working world. Milestones programs & locations: 9-10 November 2026, NMADP Munich (4 events), Europe West & Europe Central 16-20 November 2026, NMADP/NSMADP Birmingham (2 events), UKI 30 November-4 December 2026, NSMADP Prague (2 events), Europe West & Europe Central Key responsibilities Lead the end‑to‑end participant and facilitator management for Milestones programs, ensuring cohort readiness, system setup and stakeholder alignment across all delivery activities. Manage participant and facilitator nomination processes in partnership with regions, confirming cohorts in line with program requirements and timelines. Design, launch and manage participant and facilitator registration portals, monitoring responses, following up on non‑responses and managing declines to ensure full coverage. Coordinate and deliver all participant and facilitator communications, providing clear, timely and consistent updates throughout the Milestones lifecycle. Build, review and maintain Milestones SharePoint sites for participants and facilitators, ensuring accurate access to agendas, materials, Train‑the‑Trainer content and key information. Assign, monitor and follow up on pre‑work in SuccessFactors, ensuring participant and facilitator readiness ahead of Milestones delivery. Create and manage Milestones event app content and act as a central point of contact via shared mailboxes, responding to participant and facilitator queries. Allocate classrooms and assign facilitator pairings, ensuring balanced experience, diversity considerations and alignment with venue capacity and program design. Coordinate and support Train‑the‑Trainer sessions and required facilitator accreditations, ensuring delivery readiness and quality standards are met. Manage CE/Calculo processes, including set‑up, facilitator briefing, attendance tracking and awarding CE credits in SuccessFactors for participants and facilitators. Design, launch and summarize participant and facilitator evaluation surveys, providing insights to support continuous improvement of Milestones deployment. Coordinate travel data collection and partner with the Cross‑Border Travel team to support visa guidance and travel processes for participants and facilitators. Technical skills Fluent English spoken and written to work in an international environment. Strong project management skills. Strong knowledge and application of MS Excel. Strong organization, time management and prioritization skills. Eye for detail and diligence in quality of deliverables. Knowledge and hands-on experience of ServiceNow and SuccessFactors Business skills Strong communication and collaboration skills across different geographical locations and cultures. Ability to work effectively in a virtual environment. Ability to work effectively in a dynamic, fast-paced environment, with focus on delivery and high-quality results. Quality and risk management High performer with top working standards and ability to deliver high quality and consistency of work. Provide exceptional client service to stakeholders, learners, facilitators and Regions. Ability to identify potential risks and problems and suggest effective solutions. Leadership skills and behaviours Positive and can-do approach, high energy and enthusiasm. Growth mindset, flexibility, adaptability to change. Embracing teaming, collaboration, sharing. Creativity and out of the box thinking. Taking personal responsibility for a continuous learning and development, adopting new tools and technology. Role profile: Learning Deployment Specialist or consultant Event management specialist or consultant EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.