Lead Campaign Manager (39758)
About the position The Lead Campaign Manager – Telecommunications will be the main point of contact for multiple assigned Telecommunications clients in the Door to Door, Retail, and Business to Business channels. The role combines relationship management, strategic planning, and operational execution collaborating with internal teams such as Analytics, Finance, Compliance, and Legal in addition to our third-party sales offices. The ideal candidate will apply their strong foundation in account management to establish themselves as the main point of contact, strengthen and build relationships, leverage their resources for troubleshooting/escalation resolution, identify opportunities for efficiencies, and keep initiatives on task. This role is suited for someone with technology experience (Salesforce, Tableau, program management tools) and excellent organizational, communication, initiative taking, and multitasking skills. Smart Circle is a fast-paced entrepreneurial environment, and this role is best suited for someone with the ability to deliver quality results for time-sensitive tasks/projects and balance multiple projects simultaneously. Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more! Responsibilities • Serve as the single point of contact for assigned clients managing all communications and campaign related issues ensuring the client’s needs are met while aligning with company objectives. • Daily account support such as office and sales rep onboarding/offboarding, asset management, leads & permits, incentive management, troubleshooting, compliance, and meeting client standards. • Lead weekly client and field team calls to discuss open action items, progress, and proposed solutions. • Maintain agendas, action item logs (AILs), and call recaps. • Use feedback to improve systems, tools, and processes. • Communicate with the field team’s key leaders regarding program metrics/KPIs, expansion opportunities, offer and product updates, etc. • Collaborate with internal teams to ensure seamless service delivery and client satisfaction. • Create and maintain account documents such as Standard Operation Procedures, Action Item Logs, and Program Welcome Emails in the Project Management Tool. • Contribute to additional projects or responsibilities as needed to support team and business objectives • Additional responsibilities may be assigned as needed to support team and organizational priorities Requirements • Minimum 3+ years of project or campaign management experience, preferably within a fast-paced, entrepreneurial environment • Prior experience in the Telecommunications industry or with Telecommunications clients required • Prior account management experience required, including demonstrated ability to engage and communicate effectively across varying levels of a client’s organizational hierarchy (from frontline to executive stakeholders) • Exceptional organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously under tight deadlines • Proven track record of delivering projects in alignment with defined scope, timeline, and business objectives. • Strong professional communication and client relationship management skills, both written and verbal, with the ability to navigate cross-functional internal teams and external client stakeholders • High proficiency with Salesforce and experience leveraging data dashboards and CRM systems for program oversight and performance tracking • Proficiency with program management tools (such as ClickUp) to manage workflows, task assignments, and project timelines • Strong command of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) for daily communications, reporting, and presentation development • Positive, self-starter attitude with a proactive, solution-oriented approach to problem solving and continuous improvement Benefits • Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. • Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.