Kubernetes Support Engineer
Kubernetes Support Engineer
Horsham, Pennsylvania or Remote
9 months Contract
Job Responsibilities:
Monitor the environment health, and drive improvements to enhance availability and performance
Drive technical team members to restore services in an expedited manner
Take a lead role in technical problem solving
Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
Coordinate root cause analysis efforts for permanent resolution on all incidents
Identify opportunities for automation and operational efficiencies
Ensure support readiness prior to the deployment of any change to the production environment
Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals
Create and share technical knowledge documentation
Provide release support for code deployments
Ability to adapt both written and oral communications to a variety of different audiences
Ability to work independently and as part of a team to complete assigned tasks
Mentor other team members - providing training and technical direction as needed.
Required Qualifications:
4+ years of technical applications support preferably with docker and container management systems
Strong troubleshooting and analysis skills
ITIL experience including incident, change and problem management
Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
Ability to anticipate and drive change
Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies
Strong communication skills.
Horsham, Pennsylvania or Remote
9 months Contract
Job Responsibilities:
Monitor the environment health, and drive improvements to enhance availability and performance
Drive technical team members to restore services in an expedited manner
Take a lead role in technical problem solving
Demonstrate a strong understanding of issues, including in-depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SMEs as needed to drive incident and problem management
Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
Coordinate root cause analysis efforts for permanent resolution on all incidents
Identify opportunities for automation and operational efficiencies
Ensure support readiness prior to the deployment of any change to the production environment
Customer service orientation is a key to success - on a daily basis, you will collaborate with internal business partners, engineering teams and other technology professionals
Create and share technical knowledge documentation
Provide release support for code deployments
Ability to adapt both written and oral communications to a variety of different audiences
Ability to work independently and as part of a team to complete assigned tasks
Mentor other team members - providing training and technical direction as needed.
Required Qualifications:
4+ years of technical applications support preferably with docker and container management systems
Strong troubleshooting and analysis skills
ITIL experience including incident, change and problem management
Technical leadership, with a track record of driving shortened issue restoration and problem resolution over time
Ability to anticipate and drive change
Possess strong technical aptitude, and ability to quickly learn/adopt new processes and technologies
Strong communication skills.