Key Account Manager - US
Serve as the primary relationship owner for assigned US-based enterprise accounts Build and maintain strong relationships with key stakeholders, including business users, project teams, and executive sponsors Ensure high customer satisfaction, retention, and long-term account growth Drive product adoption and ensure customers are realizing maximum value from the platform Identify and drive upsell, cross-sell, and expansion opportunities within existing accounts Conduct regular business reviews (QBRs), executive reviews, and account planning sessions Monitor account health, usage metrics, risks, and proactively address potential issues Collaborate closely with Sales, Product, Implementation, and Support teams to ensure seamless customer experience Act as the voice of the customer internally and contribute to product and service improvements Maintain accurate account records, forecasts, and engagement updates in CRM systems Support renewals and commercial discussions in partnership with the Sales team Requirements 5+ years of experience in Key Account Management, Customer Success, or Enterprise Client Management in a SaaS or enterprise technology company Experience managing US-based customers or global enterprise accounts Strong executive presence and ability to engage with senior stakeholders Excellent communication, presentation, and relationship-building skills Proven track record of driving customer retention, adoption, and account growth Ability to work effectively across time zones, particularly US time zones Strong problem-solving mindset and ownership attitude Experience with CRM tools such as Salesforce, Zoho, or similar platforms Bachelor’s degree in Business, Engineering, or related field Experience working with customers in CPG, Pharma, Food & Beverage, or Manufacturing industries Experience managing enterprise SaaS platforms or workflow software Understanding of packaging, artwork, regulatory, or compliance workflows Experience managing renewals, expansions, or commercial discussions