Key Account Manager

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams.Greenhouse is looking for a Key Account Manager to join our team!Our Account Management team drives customer retention, growth and expansion opportunities, and continued product optimization and adoption. As a Key Account Manager, you will own the retention and expansion of our key customers, some global and regional. You will ensure a premium experience for our largest customers by understanding their business objectives and motivating change in their organization. In addition, you’ll partner with our Customer Success, Marketing, Product, and Finance teams to streamline workflows and communication processes within Greenhouse. Who will love this job:A strategic relationship builder- you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenueA thoughtful mediator - you’re consultative, receptive and authentic through tough situations and hard-to-close negotiationsA collaborative teammate - you love working with others and rely on strong partnerships to achieve the best outcomes for our customersA problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions. You roll with the punches and can adapt, but are excited to be a part of the fixWhat you’ll do:Effectively manage a book of business of our most strategic accountsDrive consensus across multiple stakeholders (internal and external) to achieve business outcomes and growth goalsBuild strategic account plans that map out customer value, expansion, and other upsell opportunities Maintain an active pipeline of forecasted renewals and expansions to meet quota objectivesPartner with Customer Success managers and leverage product expertise to solution for customer pain pointsPosition yourself as a strategic partner to key stakeholders and champions within named accountsDiagnose and mitigate churn risk clearly and own resolution strategies, advising sales leadership on ideal resolutions wherever appropriate Be an active participant in building and improving internal operational processesYou should have:Demonstrated experience in large enterprise customer management ($200k+))and high growth expansion strategy, working with executive collaborators in enterprise accountsExcellent project management skillsExperience solutioning for complex problems, often outside of your direct controlAbility to lead complex negotiations with multiple cross-functional customer executivesDeep understanding of Customer Success principles A consultative approach to problem-solving, and the ability to manage customer expectationsExperience in consulting or research, a plusExperience with HR industry and SaaS, a plusYour own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to applyApplicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment. Greenhouse is not in a position to support employment permit applications for candidates for this role.Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.Who we areAt Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [email protected] about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.Originally posted on Himalayas

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