Key Account Manager
Ready to manage key accounts for a technology-driven company? Join Synmatch AI's client as a Key Account Manager covering the Northern region, including Scotland. You'll manage strategic customer relationships, deliver exceptional service, and develop new business with consultants, contractors, and end users in an environment that values innovation and long-term partnerships.
Our client is passionate about technology and innovation, offering a supportive team environment with very high staff retention. You'll act as the primary point of contact for key accounts while driving growth through new business development, technical proposals, and relationship building across the region.
This role combines account management with new business hunting, where you'll independently manage your territory, hit sales targets, and build long-term relationships while liaising between clients and internal teams to ensure outstanding customer satisfaction.
What you will do as a Key Account Manager...
Account Management: Manage key accounts within the customer portfolio, acting as primary point of contact for enquiries, needs, and concerns
Customer Excellence: Deliver exceptional service with customer satisfaction as top priority through regular check-ins and business reviews
Sales Performance: Hit sales targets and pre-defined objectives while forecasting order input amounts and timings
Technical Proposals: Fully estimate projects and produce technical proposals for customer requirements
New Business Development: Develop new business with consultants, contractors, and end users across the territory
Relationship Building: Develop and maintain long-term business relationships with new and existing customers in Scotland and the Northern region
Growth Identification: Conduct regular business reviews with clients to ensure satisfaction and identify opportunities for expansion
Marketing Support: Assist in planning and participating in marketing, promotion, and customer entertainment activities
Internal Liaison: Act as bridge between clients and internal teams to ensure seamless delivery and communication
Initiative Leadership: Lead and drive new initiatives to improve service delivery and account growth
What we are looking for…
Sales Experience: Previous experience in a sales role with proven track record of success in a similar position
Technical Qualifications: Relevant qualifications (e.g., electrical/mechanical background)
Relationship Skills: Ability to connect with people and build strong, lasting professional relationships
Communication Excellence: Outstanding verbal and written communication skills
Independence: Ability to work independently without supervision and manage own territory effectively
Customer Focus: Determination to deliver outstanding levels of customer satisfaction consistently
Self-Motivation: Flexible and self-motivated approach to work with strong drive for results
Technology Passion: Genuine enthusiasm for technology and innovation
Driving License: Full, valid driving license for regional travel requirements
Benefits and perks…
Competitive Salary: Attractive base salary package for the role and region
Commission & Bonus: Commission bonus scheme plus annual company-wide bonus
Company Car: Choice of company car (including hybrids and electric vehicles) or car allowance
Private Healthcare: Private health care for you and your family, including online private GP access
Wellness Rewards: Healthy reward scheme via healthcare provider for discounted sportswear, Apple watches, cinema tickets, etc.
Generous Leave: 25 days holiday plus public holidays, with additional leave after 5 years' service
Cycle to Work: Purchase bicycles via cycle to work scheme
Professional Development: Personal development plan with investment in training including full BCIA course suite
Recognition: Quarterly recognition awards and employee referral scheme with financial payments
Team Culture: Fantastic team and work environment with very high staff retention
Our client is passionate about technology and innovation, offering a supportive team environment with very high staff retention. You'll act as the primary point of contact for key accounts while driving growth through new business development, technical proposals, and relationship building across the region.
This role combines account management with new business hunting, where you'll independently manage your territory, hit sales targets, and build long-term relationships while liaising between clients and internal teams to ensure outstanding customer satisfaction.
What you will do as a Key Account Manager...
Account Management: Manage key accounts within the customer portfolio, acting as primary point of contact for enquiries, needs, and concerns
Customer Excellence: Deliver exceptional service with customer satisfaction as top priority through regular check-ins and business reviews
Sales Performance: Hit sales targets and pre-defined objectives while forecasting order input amounts and timings
Technical Proposals: Fully estimate projects and produce technical proposals for customer requirements
New Business Development: Develop new business with consultants, contractors, and end users across the territory
Relationship Building: Develop and maintain long-term business relationships with new and existing customers in Scotland and the Northern region
Growth Identification: Conduct regular business reviews with clients to ensure satisfaction and identify opportunities for expansion
Marketing Support: Assist in planning and participating in marketing, promotion, and customer entertainment activities
Internal Liaison: Act as bridge between clients and internal teams to ensure seamless delivery and communication
Initiative Leadership: Lead and drive new initiatives to improve service delivery and account growth
What we are looking for…
Sales Experience: Previous experience in a sales role with proven track record of success in a similar position
Technical Qualifications: Relevant qualifications (e.g., electrical/mechanical background)
Relationship Skills: Ability to connect with people and build strong, lasting professional relationships
Communication Excellence: Outstanding verbal and written communication skills
Independence: Ability to work independently without supervision and manage own territory effectively
Customer Focus: Determination to deliver outstanding levels of customer satisfaction consistently
Self-Motivation: Flexible and self-motivated approach to work with strong drive for results
Technology Passion: Genuine enthusiasm for technology and innovation
Driving License: Full, valid driving license for regional travel requirements
Benefits and perks…
Competitive Salary: Attractive base salary package for the role and region
Commission & Bonus: Commission bonus scheme plus annual company-wide bonus
Company Car: Choice of company car (including hybrids and electric vehicles) or car allowance
Private Healthcare: Private health care for you and your family, including online private GP access
Wellness Rewards: Healthy reward scheme via healthcare provider for discounted sportswear, Apple watches, cinema tickets, etc.
Generous Leave: 25 days holiday plus public holidays, with additional leave after 5 years' service
Cycle to Work: Purchase bicycles via cycle to work scheme
Professional Development: Personal development plan with investment in training including full BCIA course suite
Recognition: Quarterly recognition awards and employee referral scheme with financial payments
Team Culture: Fantastic team and work environment with very high staff retention