Junior Implementation Consultant

About Us: Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-commerce platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by Radian Capital, a New York City-based equity fund with over $1 billion in assets under management. Axerrio represents Koronet’s European software and e-commerce solutions. The Axerrio team focuses on rapidly growing its market share among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-commerce solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses. About the Role: As a Junior Implementation Consultant, you’ll be on the frontlines helping our customers solve problems, learn our products, and grow their businesses. You won’t just be answering tickets—you’ll be learning how a unique global industry works and becoming an expert in both our platform and the B2B floral space. What you will do: • Lead complex implementation projects of Koronet solutions for our clients. • Act as the technical point of reference to ensure the correct operation, management, and analysis of our clients’ business processes through the use of Koronet’s platform. • Provide fast, helpful, and technically sound support to our customers via chat, email, and phone. • Troubleshoot issues and help users navigate our SaaS platform with confidence. • Document solutions and contribute to our Knowledge Base and internal documentation. • Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases. • Develop deep product knowledge and stay up-to-date on new features. • Communicate clearly and professionally with customers, making complex issues easy to understand. • Travel to different cities when required to provide on-site implementation and training to customers. What do we expect from you: • Must speak Dutch and English. • Demonstrable SQL knowledge. • You enjoy helping people and finding solutions to problems. • You’re comfortable with tools like Slack, Jira, Intercom, and Confluence—or can learn them quickly. • Familiarity with HTML or reading technical system logs. • Background in computer science, engineering, or web development. • You’re eager to learn—about technology, our platform, and the floral industry. • You’re curious, fast-moving, and thrive in a dynamic, remote-first environment. What we offer: • Fixed term of one year, with the possibility of extending to permanent after the first year performance review. • Training, mentorship, and room to grow into senior roles. • English classes and professional development support. • A collaborative culture where your ideas are welcome—and can become reality. • Competitive salary based on experience. Why Join Koronet: • Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere. • Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success. • Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities. • Compensation: Competitive salary, negotiable based on experience. Location Remote Department Revenue Employment Type Full-Time Minimum Experience Entry-level