Junior Customer Success Manager

BlueMarvel AI is a company focused on transforming complex operational data into actionable intelligence. They are seeking a Junior Customer Success Manager to support the growth of their Customer Success function, acting as a key connection between customers, resellers, and internal teams while ensuring timely support and clear communication. Responsibilities Act as the first point of contact for incoming customer and reseller requests via meetings, calls, and email Triage, track, and escalate questions or issues with clarity, urgency, and accountability Monitor customer usage, engagement, and health indicators across Snapshot and Live/Enterprise offerings Identify trends, risks, and recurring themes across the customer base and surface insights internally Support the tracking, maintenance, and reporting of Customer Success KPIs Maintain accurate documentation, playbooks, and internal Customer Success resources Provide reliable, consistent operational support as the Customer Success function scales Partner closely with the Product team to ensure customer feedback is captured, synthesized, and reflected in roadmap discussions Help strengthen the feedback loop between Customers, Product, and internal stakeholders Support the development, implementation, and refinement of Customer Success processes and workflows Work alongside Customer Success leadership to adapt processes as priorities evolve Partial to full ownership of customer accounts and relationships Direct engagement with customers to support onboarding, adoption, and long-term success Contribution to renewals, expansion opportunities, and success planning Increased collaboration with Product and Sales teams to ensure customers realize measurable value Skills 1–3 years of experience in Customer Success or a related role (e.g., Account Coordination, Support, Implementation, Operations) Strong organizational skills with a bias toward execution and follow-through Ability to identify patterns, trends, and insights from customer data Comfortable working in a fast-paced, evolving environment Strong written and verbal communication skills Benefits 100% coverage for prescriptions Dental Vision Paramedical services Emergency travel Life Disability coverage 4 weeks of vacation 5 paid sick days 5 flex days annually to support health, well-being, and work-life balance Company Overview BlueMarvel AI is an industrial operations software company. It was founded in 2021, and is headquartered in Calgary, Alberta, CAN, with a workforce of 11-50 employees. Its website is