Join Today: ITM Customer Service Specialist III
Bring your passion and expertise to make a difference as a ITM Customer Service Specialist III! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort. Â Â GENERAL FUNCTION:
Responsible for delivering enthusiastic, professional quality service to customers as well as bank personnel with regard to all financial products and services offered through traditional and/or digital channels. Serves as a service center liaison outside of normal business hours.
MAJOR DUTIES AND RESPONSIBILITIES:
 Efficiently serves the needs of internal and external customers.
 Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
 Maintains telephone call statistics and documents account information on the computer for each customer.
 Adheres strictly to privacy of customer information in a remote environment.
 Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
 Monitors, answers or forwards all e-mail records received to the appropriate department or person.
 Monitors and responds to online chats from website.
 Maintains and applies knowledge of regulations governing transactions in relation to banking services including but not limited to demand deposits and savings accounts.
 Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
 Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
 Responsible for answering debit card inquiries, including reset of PINs and ordering replacement cards.
 Video Teller assistance for ITMs
ADDITIONAL RESPONSIBILITIES:
 Maintains accurate department records.
 Keeps abreast of all bank products and services.
 Cross-sells to existing and prospective customers. Identifies sales referral opportunities and makes appropriate referrals and participates in sales campaigns as identified.
 Performs any other duties assigned by supervisor.
JOB QUALIFICATIONS:
 High school graduate or equivalent.
 Extensive knowledge of deposits, loans and banking products and services with a minimum of two years customer service experience or related experience.
 Financial Call Center experience preferred but not required.
 Ability to work independently.
 Ability to perform repetitive tasks.
 Ability to work from home remote position.
 Ability to sit for extended periods of time.
 Ability to travel to office for periodic meetings and training.
 Ability to multi-task
 Ability to work outside normal banking hours
 Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
 Attention to detail
 Relationship builder
 Flexible and dependable
 Good communication skills, both verbal and written.
 Demonstrates proficiency and commitment to excellence in performance of duties.
STANDARDS OF PERFORMANCE:
 Report to work in a timely manner using secure remote connection.
 Complete work accurately and efficiently.
 Avoid Distractions
 Use the right technology and follow the "Work from Home" guidelines.
 Maintain positive work-environment with co-workers and customers.
 Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. Provide courteous and professional service to all customers.
 Requires ability to work well with others.
 Follow all company policies and procedures.
 Must meet technical requirements.
 Internet Speed Test must be met to support technical requirements; 10 Mbps download/5Mbps upload, with a latency of 50ms or less.
Employment Type: FULL_TIME Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Responsible for delivering enthusiastic, professional quality service to customers as well as bank personnel with regard to all financial products and services offered through traditional and/or digital channels. Serves as a service center liaison outside of normal business hours.
MAJOR DUTIES AND RESPONSIBILITIES:
 Efficiently serves the needs of internal and external customers.
 Answers inbound telephone calls, responds to customer inquiries and problems concerning their accounts, and gathers necessary information to document and resolve customer problems.
 Maintains telephone call statistics and documents account information on the computer for each customer.
 Adheres strictly to privacy of customer information in a remote environment.
 Processes telephone transfers and loan payments; quotes loan payoffs; and processes stop payments requests made by phone.
 Monitors, answers or forwards all e-mail records received to the appropriate department or person.
 Monitors and responds to online chats from website.
 Maintains and applies knowledge of regulations governing transactions in relation to banking services including but not limited to demand deposits and savings accounts.
 Resets electronic banking PINS, duplicates statements requests, and answers debit card inquiries.
 Assists customers with Internet Banking and Bill Pay. Resets passcodes, assists with log-in, or guides through Internet Banking website.
 Responsible for answering debit card inquiries, including reset of PINs and ordering replacement cards.
 Video Teller assistance for ITMs
ADDITIONAL RESPONSIBILITIES:
 Maintains accurate department records.
 Keeps abreast of all bank products and services.
 Cross-sells to existing and prospective customers. Identifies sales referral opportunities and makes appropriate referrals and participates in sales campaigns as identified.
 Performs any other duties assigned by supervisor.
JOB QUALIFICATIONS:
 High school graduate or equivalent.
 Extensive knowledge of deposits, loans and banking products and services with a minimum of two years customer service experience or related experience.
 Financial Call Center experience preferred but not required.
 Ability to work independently.
 Ability to perform repetitive tasks.
 Ability to work from home remote position.
 Ability to sit for extended periods of time.
 Ability to travel to office for periodic meetings and training.
 Ability to multi-task
 Ability to work outside normal banking hours
 Good working knowledge of Microsoft 360 (Excel, Word, Outlook, etc.)
 Attention to detail
 Relationship builder
 Flexible and dependable
 Good communication skills, both verbal and written.
 Demonstrates proficiency and commitment to excellence in performance of duties.
STANDARDS OF PERFORMANCE:
 Report to work in a timely manner using secure remote connection.
 Complete work accurately and efficiently.
 Avoid Distractions
 Use the right technology and follow the "Work from Home" guidelines.
 Maintain positive work-environment with co-workers and customers.
 Conduct customer relations in a manner that will enhance the overall marketing effort of the bank. Provide courteous and professional service to all customers.
 Requires ability to work well with others.
 Follow all company policies and procedures.
 Must meet technical requirements.
 Internet Speed Test must be met to support technical requirements; 10 Mbps download/5Mbps upload, with a latency of 50ms or less.
Employment Type: FULL_TIME Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now