**Job Title:** Experienced Customer Service Representative - Water Billing Specialist at blithequark

**Join blithequark's Dynamic Customer Service Team and Make a Splash in Water Billing!** Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want you to join our team as a Customer Service Representative - Water Billing Specialist at blithequark! **About blithequark:** blithequark is a leading provider of innovative water management solutions, dedicated to serving the needs of our community with integrity, compassion, and a commitment to excellence. Our team is comprised of talented individuals who share a common goal: to make a positive impact on the lives of our customers and the environment. **Job Summary:** As a Customer Service Representative - Water Billing Specialist, you will be the face of blithequark, responding to routine telephone inquiries from the public and other city departments. You will be responsible for resolving customer concerns, entering changes of service into our data system, and maintaining accurate records. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you! **Key Responsibilities:** * Respond to routine telephone inquiries from the public and other city departments regarding prior service connections, disconnections, transfers, extensions of payment, sewer/water averaging, and explanation of billing and general information. * Enter changes of service into our data system and verify information to ensure accuracy. * Maintain various computer records, including change of address type of service used, comment file of records of customer contacts, and non-payment accounts lists. * Post to simple numerical records and operate a variety of basic office equipment. * Operate a two-way radio to give and receive messages and information. * Provide exceptional customer service, resolving issues in a timely and professional manner. * Maintain confidentiality of customer information and adhere to city policies and procedures. **Essential Qualifications:** * High school diploma or equivalent required; completion of at least one course in general office practices at or above the high school level or by at least six months of work experience involving general office duties. * Ability to pass a 35 WPM typing test prior to accepting an application or resume. * Knowledge of general office practice and procedures. * Ability to keep customer information confidential. * Knowledgeable of various office machines and operation techniques. * Knowledge of simple arithmetic. * Ability to read, understand, and interpret city policies. * Ability to understand oral and written instructions. * Ability to establish and maintain effective working relationships with coworkers and the general public. * Valid operator's license with a good driving record required. **Preferred Qualifications:** * Previous experience in customer service or a related field. * Knowledge of water billing and management systems. * Ability to work in a fast-paced environment with multiple priorities. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. **Skills and Competencies:** * Excellent customer service skills, with the ability to resolve issues in a timely and professional manner. * Strong communication and interpersonal skills, with the ability to work effectively with coworkers and the general public. * Ability to maintain confidentiality of customer information and adhere to city policies and procedures. * Knowledge of general office practice and procedures, including data entry and record-keeping. * Ability to operate a variety of basic office equipment, including computers, printers, and scanners. * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. * Ability to work in a fast-paced environment with multiple priorities. **Career Growth Opportunities and Learning Benefits:** * blithequark offers a comprehensive training program to ensure your success in this role. * Opportunities for career advancement and professional growth within the company. * Access to ongoing training and development opportunities to enhance your skills and knowledge. * Collaborative and supportive work environment with a team of dedicated professionals. **Work Environment and Company Culture:** * blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. * Our team is comprised of talented individuals who share a common goal: to make a positive impact on the lives of our customers and the environment. * We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. * blithequark is an equal opportunity employer, committed to hiring and retaining a diverse and inclusive workforce. **Compensation, Perks, and Benefits:** * Competitive salary and benefits package. * Comprehensive training program to ensure your success in this role. * Opportunities for career advancement and professional growth within the company. * Access to ongoing training and development opportunities to enhance your skills and knowledge. * Collaborative and supportive work environment with a team of dedicated professionals. * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application online, along with a copy of your resume and a cover letter outlining your qualifications and experience. **Testing Requirements:** A typing test of 35 WPM is required to be passed prior to accepting an application or resume. Please come to City Hall, Human Resources, 72 W. College Ave, 2nd floor, Suite #201 for testing. The office hours are 8:00am - noon; 1:00pm - 5pm. **Contact Information:** For additional questions regarding the position, please contact Human Resources at 325.657.4221. **Equal Opportunity Employer:** blithequark is an equal opportunity employer, committed to hiring and retaining a diverse and inclusive workforce. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job