**Job Title:** Experienced Customer Service Management Supervisor – Strategic Leadership and Operational Excellence in a Remote Setting

**Job Description:** **Join blithequark in Shaping the Future of Customer Service Management** At blithequark, we are committed to delivering exceptional customer experiences that drive business success. Our Customer Service Management team plays a vital role in achieving this goal by providing strategic oversight and leadership direction within the Customer Service function. As a seasoned Customer Service Management Supervisor, you will be responsible for leading a team of professionals who are dedicated to delivering personalized service and creative solutions to our customers. **About blithequark** blithequark is a leading healthcare company that is dedicated to improving the lives of patients and healthcare professionals. Our innovative approach to customer service has earned us a reputation as a trusted partner in the industry. We are committed to fostering a culture of inclusivity, diversity, and excellence, and we are seeking talented individuals who share our values to join our team. **Responsibilities:** As a Customer Service Management Supervisor at blithequark, you will be responsible for: * Supervising a team of Access Patient Support staff and reimbursement staff to ensure that customer services and enrollment activities are performed efficiently and effectively * Overseeing the staffing schedule to meet the requirements outlined by client contracts and company policies and procedures * Directly supervising employees in the Access Patient Support Center in accordance with blithequark's policies and applicable laws * Training employees, planning, assigning, and directing work, rewarding and disciplining employees, addressing complaints and resolving problems, and attending client meetings as necessary * Setting priorities for the team to ensure task completion and coordinating work activities with other supervisors * Applying expertise to solve standard and non-standard problems within your area * Making decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team * Coaching and supporting subordinates in their decision-making efforts * Providing direction in discussing and creating development plans * Providing input into succession planning process for your work area * Aligning individual goals for yourself and others with work area/functional goals * Building confidence and respect of others through a positive and energizing style * Assisting the work team in the achievement of goals/commitments and achieving your own goals/commitments regardless of obstacles * Working within budgetary/financial objectives set by your manager, applying knowledge of profit drivers to work processes within your area * Identifying specific opportunities for long-term change within your work team or product/service * Building customer relationships, interpreting customer needs, and assessing their business requirements * Leveraging customer knowledge to develop alternative solutions and sharing key learnings with others * Resolving day-to-day or routine problems using defined processes * Working/brainstorming with your work team and providing suggestions for solutions that contain the appropriate level of risk * Ensuring your work team understands and supports the focus on operational excellence * Actively building relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background * Mentoring and empowering others to achieve success * Effectively listening to and explaining difficult issues to reach shared understanding and build alignment **Qualifications:** * Bachelor's degree or equivalent work experience preferred * 3-5 years of experience in the healthcare field preferred * Strong leadership skills * Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation * Advanced knowledge of healthcare reimbursement **What We Offer:** * A competitive salary range of $65,500 - $93,550 * A comprehensive benefits package, including medical, dental, and vision coverage, paid time off plan, health savings account (HSA), 401k savings plan, and more * A remote work environment with a dedicated, quiet, private, distraction-free space with access to high-speed internet * Opportunities for career growth and professional development * A supportive and inclusive work environment that values diversity of thought, experience, and background * A commitment to fostering a culture of excellence, inclusivity, and respect **Training and Work Schedules:** * Your new hire training will take place 8:00am-5:00pm CT, with mandatory attendance required * This position is full-time (40 hours/week), with flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT * You will work remotely, full-time, and will be responsible for providing high-speed internet with the following requirements: + Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Application Window:** The anticipated application window is expected to close on 09/30/2024. If you are interested in this opportunity, please submit your application as soon as possible. **Equal Opportunity Employer:** blithequark is an Equal Opportunity/Affirmative Action employer. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. We are committed to fostering a culture of inclusivity, diversity, and excellence, and we are seeking talented individuals who share our values to join our team. **How to Apply:** If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, please submit your application through our website. We look forward to hearing from you! Apply for this job