**Job Title:**

Experienced Native Japanese Customer Support Consultant – Multilingual Support Expert for SaaS, Software, and Hardware Solutions (Full Remote Opportunity) **Job Description:** About blithequark Are you passionate about the world of tech and eager to join a dynamic, multicultural, and multilingual team? Look no further than blithequark, a leading provider of Support-as-a-Service solutions for tech companies worldwide. With over a decade of experience in delivering premium outsourced customer support, we've established ourselves as a global industry leader with 8 hubs across the globe. At blithequark, we believe in treating our team members like our clients – with unlimited care, an individual approach, and a wholesome positive experience. We welcome people from diverse backgrounds and experiences, and we're excited to offer you the opportunity to join our team as a Customer Support Consultant. About the Role As a Customer Support Consultant at blithequark, you'll have the chance to thrive in a fast-paced, fully remote environment while enjoying a flexible schedule and work-life balance. You'll be part of a team that's passionate about delivering exceptional customer support and experiences, and you'll have the opportunity to master new skills and achieve challenging goals with our People First management approach. Key Responsibilities: Provide exceptional customer support via chats, emails, and other communication channels Build positive and long-lasting relationships with customers, understanding their needs and delivering tailored solutions Meet team KPIs and contribute to the success of our clients' businesses Stay up-to-date with cutting-edge technology and industry trends, applying the latest customer happiness practices to deliver exceptional experiences Securely work with customers' sensitive information, maintaining confidentiality and adhering to data protection policies Maintain working knowledge of our clients' products and services, communicating effectively with developers and other departments of various IT companies Requirements: To succeed in this role, you'll need: Native Japanese and English communication skills, with the ability to communicate effectively in both languages At least 6 months of experience in a customer support role, with a proven track record of delivering exceptional customer experiences Experience with cryptocurrency platforms, with a deep understanding of the industry and its challenges Strong analytical and research skills, with the ability to troubleshoot complex issues and provide creative solutions A positive and responsible attitude, with a commitment to delivering exceptional customer support and experiences A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Preferred Qualifications: While not essential, experience with CRM systems would be a great plus in this role. Benefits and Perks: As a Customer Support Consultant at blithequark, you'll enjoy: A flexible schedule and work-life balance, allowing you to manage your time effectively and prioritize your well-being The opportunity to work fully remotely, with the flexibility to work from anywhere in the world An inclusive international environment, with colleagues from diverse backgrounds and experiences Compensation in USD, with good bonuses for referring friends and colleagues Paid intensive training and probation, ensuring you have the skills and knowledge you need to succeed in this role Responsive management interested in your growth and long-lasting cooperation, with opportunities for career advancement and professional development Greenhouse conditions for self-development, with access to training, mentorship, and resources to help you grow and succeed Join the blithequark Team: If you're passionate about delivering exceptional customer support and experiences, and you're looking for a dynamic, multicultural, and multilingual team to join, we'd love to hear from you. Apply now to become a Customer Support Consultant at blithequark and take the first step towards a rewarding and challenging career in the world of tech. Visit our website: www.blithequark.com DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. This offer from blithequark has been enriched by Jobgether.com and got a 77% flex score. Apply for this job