**Job Title:**

Experienced Customer Experience Professional – Delivering Exceptional Omnichannel Support in a Fast-Paced Remote Environment **Job Description:** About blithequark At blithequark, we're committed to revolutionizing the way our customers interact with us. As a leading innovator in the industry, we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. Our remote team is dedicated to providing top-notch support across multiple channels, ensuring that our customers receive the best possible service every time. Job Summary We're seeking an experienced Customer Experience Professional to join our remote team in the EST time zone. As a key member of our Contact Center, you'll be responsible for providing outstanding customer service through various channels, including phone, email, chat, and text. If you're a customer-centric individual with excellent communication skills and a passion for problem-solving, we want to hear from you! Responsibilities As a Customer Experience Professional at blithequark, you'll be responsible for: Using available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel. Navigating several computer systems simultaneously and multitasking efficiently to accurately input data while gathering necessary information to address customer inquiries. Determining and assisting with all customer needs, including purchase needs, status inquiries, service needs, feedback on store experience, or general blithequark inquiries. Providing adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions. Leveraging problem-solving skills and remaining calm under pressure to resolve increasingly complex problems. Recognizing and acting on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions. Connecting on a personal level and showing empathy to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy. Serving as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires. Listening attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems. Practicing continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark business and Contact Center resources to effectively carry out activities. Qualifications To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education/Experience: - High School Diploma or Equivalent - 1 year customer service or sales experience - Proficiency using basic computer tools and navigating between applications - Intermediate/advanced knowledge of customer service, reading, and writing Technical Requirements: - A minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOAD - Ability to run an internet speed test on a computer using your home internet network (do not use a cell phone or blithequark device) - Go to Google Internet Speed Test to verify your speeds Pay and Benefits The pay range for this role is $14.77 - $24.63 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Work Environment and Culture As a remote team member, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. We're committed to creating a positive and inclusive work environment that encourages collaboration, creativity, and growth. How to Apply If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please apply through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job