IT User Support I

Intact is a company committed to helping people, businesses, and society prosper. They are seeking an IT User Support I to respond to users regarding computer system issues, document queries, and ensure the integrity of user identity while participating in the development of user documentation.ResponsibilitiesRespond to users (brokers / employees) regarding computer systems issues or questionsRecord all queries in order to document the steps leading to the resolution of the problemIntervene in critical situations in the event of a system failureEnsure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scalesEnsure the management and integrity of user identity by following the procedures in place to secure the use of computer systemsParticipate in the development of documentation intended for users in collaboration with the other support services of the companySkillsAt least 1 year of experience working in a Help Desk environmentExperience or knowledge of FreshDesk Ticketing system or any ticket management softwareIn-depth knowledge of PCs and centralized system environmentsKnowledge of Windows, MS Office, Lotus Notes, LAN / WANBeing customer orientedTeam spiritAnalysis and synthesisBe action orientedBilingual (French and English): Need to interact on a regular basis with an English-speaking clientele and colleagues across the countryMust be eligible to work in CanadaBenefitsFlexible work arrangements and a hybrid work modelPossibility to purchase up to 5 extra days off per yearMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much moreShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)5%Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.Our pension offerings provide flexibility and long-term security for our employees beyond their careers.The opportunity to receive guaranteed income for life via our defined benefit pension plan.Company OverviewWe created a purpose-driven company based on Values and a belief that insurance is about people, not things. It was founded in 1809, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.intactfc.com.



Apply To This Job