IT System Support Specialist
About the position
Responsibilities
• Provide support for CDS' bar-coding software (PC and Handheld) and hardware (scanners and label printers) for our network.
• Provide end-user training for CDS' bar-coding software/hardware.
• Manage implementations of various software systems.
• Barcode Scanner/Printer Asset Management, including managing returns and shipments of scanners, tracking shipments, and updating scanner inventory system.
• Help Senior Support Staff develop training guides and Learning Management System courses.
• Assist end users with level I support tickets, including issues with Microsoft Office Suite and other varied client requests.
• Install & Configure Virtual Private Network (VPN) software on external user's computers.
• Configure communication/mobile devices (e.g., phones, iPads).
• Research and identify issues and process failures for daily customer ASN and EDI, automated data transmittals.
• Completion of daily reports and tasks.
Requirements
• Minimum of an AA degree in computer-related field.
• Strong customer service skills.
• Excellent communication skills; verbal, written and listening.
• Excellent attention to detail.
• Ability to take and apply constructive criticism.
• Strong organizational skills to handle multiple streams of information.
• Analytical and resourceful hands-on problem solver.
• Experience using MS Office Products (Outlook, Word, Excel, PowerPoint).
• Must work well in a team environment and also work on solo projects.
• Must be available for occasional overtime or weekend hours.
Nice-to-haves
• Strong MS Excel Skills: VLookup function, IF function, filtering and creation of Pivot Tables.
• Certification in one of the following areas: Microsoft, A+, Network +.
• Experience Supporting Android Devices.
Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
Apply Now
Apply Now
Responsibilities
• Provide support for CDS' bar-coding software (PC and Handheld) and hardware (scanners and label printers) for our network.
• Provide end-user training for CDS' bar-coding software/hardware.
• Manage implementations of various software systems.
• Barcode Scanner/Printer Asset Management, including managing returns and shipments of scanners, tracking shipments, and updating scanner inventory system.
• Help Senior Support Staff develop training guides and Learning Management System courses.
• Assist end users with level I support tickets, including issues with Microsoft Office Suite and other varied client requests.
• Install & Configure Virtual Private Network (VPN) software on external user's computers.
• Configure communication/mobile devices (e.g., phones, iPads).
• Research and identify issues and process failures for daily customer ASN and EDI, automated data transmittals.
• Completion of daily reports and tasks.
Requirements
• Minimum of an AA degree in computer-related field.
• Strong customer service skills.
• Excellent communication skills; verbal, written and listening.
• Excellent attention to detail.
• Ability to take and apply constructive criticism.
• Strong organizational skills to handle multiple streams of information.
• Analytical and resourceful hands-on problem solver.
• Experience using MS Office Products (Outlook, Word, Excel, PowerPoint).
• Must work well in a team environment and also work on solo projects.
• Must be available for occasional overtime or weekend hours.
Nice-to-haves
• Strong MS Excel Skills: VLookup function, IF function, filtering and creation of Pivot Tables.
• Certification in one of the following areas: Microsoft, A+, Network +.
• Experience Supporting Android Devices.
Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
Apply Now
Apply Now